FastMed Urgent Care, Garner

Candice at the front desk is on top.of everything & my daughter loves giving her hugs. Melissa is the best medical provider I have ever experienced. She thinks outside the textbook & really listens. She changed my life. The nurse (I forgot her name) is so gentle, my very sensitive daughter felt no pain when getting her blood drawn. They have cared for my family for a few years. We are grateful for them. They take their time to properly access & listen & answer all questions. They are very resourceful in so many ways, especially if the budget is tight. Our place for urgent care but now also our primary care providers!

We went to this Fastmed to have xrays taken of a joint on my son that was injured several days earlier and still causing significant pain.The front desk staff as well as the nurse aid were extremely pleasant and welcoming. My son and I were immediately checked in and vitals taken quickly. Our appointment turned downhill when the PA came in. I don't recall his name, heavier set gentleman with a loud demeanor. Before I continue, let me share that my son is young (early elementary age), has significant health issues (which we typically drive to UNC-CH for), he has had more medical procedures done and spent more time in and out of hospitals than your average adult. In an effort to avoid their ER and save on time we decided to come to fastmed. The PA insisted and was flat out rude about needing to move around the my sons joint to check for damaged ligaments, while I understand the need to check for this, that was not what we were there for. The last thing I am going to allow is for someone who does not have any bedside manor start moving around his joint which is already very painful. Given his symptoms, and lack of swelling we were more concerned about a fracture. The PA then told me that I was wasting my time and we may as well leave. I looked at my son and said 'ok, we'll go ahead and head up to UNC then' and started to get up. The PA very quickly backpedaled and then told us to sit and think about it and left the room for a minute. He returned and we told him we still just wanted the X-ray. The X-ray showed a possible injury with the growth plate due to the fall. All of our follow up care will absolutely be done with UNC. This PA has 0 ability to talk to/relate to children who are nervous and in pain, above all else I will not condone someone to bully myself and my child into tests/exams we did not want.