Went here for the first time today. Will never go back.
The man at the front desk was kind polite and helpful. That is where customer service stopped.
The nurse was condescending and actually corrected my behavior (like one would correct a child) several times. If I wasn’t feeling so awful I would have left then. I’m a professional woman in my 40’s who happens to hold a medical degree in a different area—I am NOT someone who needs to be chastised. It seemed to be inconvenient for her to take my clinical history, after which she informed me, “You’re all sorts of jacked up”. Um, Thanks.
When she left and the doctor (Dr M Wang) came in, things did not improve. I explained briefly that I had been to a patient first 3 days ago but my initial symptoms are not improving much and I have a host of new ones—I feel dramatically worse and not better.
She actually said “You’re already on a Z-pack, what do you want ME to do?” At no point did I mention antibiotics or request them—I was looking for what might be causing my additional signs and some supportive care so I could breathe! The only remote glimmer of interest in my care was when she saw the dog logo on my shirt and came up with a theory that I’m allergic to dogs. I told her twice that I work with dogs for a living and I’m definitely not allergic—interest gone.
No feel better, no thanks for coming, no come back if you aren’t feeling better.
I was MUCH happier with the provider at Patient First who spoke very broken English and didn’t understand some of my pre-existing conditions without an explanation, but she was GENUINELY INVESTED in making sure I felt better and didn’t have questions when I left.