On this last Friday my wife and I were in Klamath visiting family. Our 20 mo old son became sick on Thursday night, and on Friday we called a pediatricians office a friend recommended. They didn’t have any openings but told us to take him to Basin Immediate. We used the online check in system and arrived 2 minutes early. My wife took our son in and was taken into an exam room to finish paperwork. After 45 minutes of waiting and 20 minutes straight of our sick child screaming she stuck her head out and asked someone if they knew approximately how long the wait would be. Mellissa Sample told her she had other patients, she was the only provider on duty and we would be seen when she was done. At this point an aide came in 10 minutes later to weigh my son and take his temp. No word on when we would be seen. After another 45 minutes, my son had had two instances of diarrhea and was terrified, dehydrated and needed to eat. My wife went out and found Sample at a computer. She asked how much longer the wait would be since my son wasn’t doing well. Same answer was given (angrily) and that “you shouldn’t have gone to a walk in clinic if you wanted to be seen right away.”My wife asked if she was the doctor and she said she was. My wife said “that’s terrifying” and Melissa replied “if you think that’s terrifying you should go somewhere else.” I was a patient of BIC many times as a child growing up in Klamath. Dr. Moore was always kind, and yes sometimes there was a wait time, but I never felt like I was a burden to the staff for being there. After over 100 minutes of wait time, and feeling ignored and threatened, my wife took our son and walked out. We were able to get advice on the phone from our regular pediatrician and thank God our son was fine. If he had truly needed a healthcare provider to see him he wouldn’t have been able to get care from these people. I am a healthcare provider myself and I am ashamed for your clinic. I hope your owner doctors see this and wake up. You left a sick toddler without care. You were not compassionate. The reviews your other patients have left tell a story, you are failing and only a backwards place like Klamath Falls would allow you to still be in business.