Urgent Care Castille Central (Castille), Mission Viejo, CA
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My experience have been great I moved here in 2003 I I have been impatient since 2004 my experience with Dr Powell it's great I had no problems never the staff is very nice and welcoming I had no problem whatsoever with her PA's and staff good bedside manner both sides.
I wait time was a little longer than usual but the staff was friendly and very helpful. The nurse when I had questions they were answered right away. And the RN that was there was very patient with me and my fear of needles. And did it quickly and painlessly
I have always been extremely happy with this Urgent Care. Super friendly staff, knowledgeable, caring. Always going above and beyond. I highly recommend this place.
I had the best experience here compared to any other urgent care I’ve ever been to this is definitely my new go to! The staff was friendly, the doctor was amazing. Everything is turn key in this office from the moment you walk in.
Doctor Jay is Awesone, very caring. His staff is also awesome! Very happy,and pleased . Wait time is UNBELIEVABLE satisfying.
Everyone was professional and caring.
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We love Dr. Mel and his receptionist, Jeri. We have been going to this facility for 10 years and are so happy they take Medicare as we just turned 65. We feel like family towards these folks. They will take care of you like you are family too.
Urgent Care Guide
Services & Pricing
Urgent care centers, which are part of the walk-in clinic healthcare category, are a convenient resource for consumers needing treatment for minor illnesses and injuries. Services that you would normally receive at your primary care office are usually available at an urgent care including annual and school physicals, flu shots and immunizations, treatment for illnesses including colds, flu stomach pains, sinus and ear infections and more. You can also be seen for injuries such as burns, bites, sprains and breaks - things that you might first thing to go to the emergency room vs urgent care, but you’ll have a shorter wait and smaller bill at the urgent care. As for cost, without insurance, you should expect between $100-140 for your visit, plus the cost of any labs, tests or images. With insurance, urgent care will be similar to seeing a specialist with applicable co-pay.
Insurance & Payments
Nearly all urgent care centers take commercial insurance and many (if not most) will take medicare. As such if you have insurance coverage, you can expect the financial experience to be similar to visiting a specialist where you have a co-pay, usually $35-50, due at the time of the visit. Any additional lab work, x-rays or other tests performed will be billed against your insurance first and any supplemental balance due will be invoiced to you after the fact. Without insurance, you’ll pay a visit fee between $100-140 at the time of your visit. This is typically 25-50% more than your primary care provider, but usually the convenience is well worth the additional cost. If you are interested in a telehealth or video visit, your cost could be as much as 50% less than an urgent care, you could be diagnosed and prescribed medication and you’ll never have to leave your home.
Hours & Wait Times
Every urgent care center - even those part of the same group or brand - may have different hours. While they are meant to be conveniently accessible during times when your primary care provider is not, that’s subjective and highly variable. A traditional formula, however, is that an urgent care is open 6 to 7 days a week usually between the hours of 8 am to 8 pm. That could shift to nearly any 8-12 hour period between 7 am and 10 pm. You’ll even find some clinics open 24 hours a day, similar to an emergency room. As for wait time, most patients report waiting between 15-45 minutes on average, but that can certainly vary, as well. It’s usually best to find an urgent care near you to either confirm the hours online, or call the clinic directly to verify. Or, you can book a same day doctor appointment online with Solv.