Doctors on Duty

My 2 year old daughter was just turned away although your hours say you’re open until 8, but your staff indicated that your doctors are going home and now that you’re down to one, they won’t see any one else unless they signed up online. Although we arrived at 5:45, are traveling and our daughter is only 2. There was zero attempt to try and prioritize patients or figure out what was wrong. Although Mayra was not rude, I’m just shocked at this practice! I am here in Salinas/Monterey county multiple times a month with my family and we will not be returning. I will also actively work hard to make sure as many people as possible hear our story and choose another urgent care. I also strongly recommend that if the only way you’ll see patience is if they sign up somewhere online, that this is actually on your website!!!!! I can’t find anything about signing up to be seen. I’m also shocked that when I asked to speak to someone I was told that there were no managers. As a CEO, I’m surprised that any organization would not have access to management or supervision. And that your staff wouldn’t try to priotize patients based on urgency of symptoms (ahem URGENT care) care nor would they try and talk to the doctor, no attempt to problem solve. Perhaps I have been privileged in recieving positive medical care for my family—but I am just shocked that this is the way people in need are treated, without any care in the world other than a message of having a wait list and clearly wanting to go home (and as someone who works 7 days a week, I can appreciate that), but then pick a different field or plan staffing better!