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Find Care Near MeURGENT CARE
Urgent care
Pediatric urgent care
EVERYDAY HEALTH
Tdap vaccine
DOT physical
School physicals
Accepts insurance & self-pay
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COVID services available
Insurance is accepted as payment for visits and services at this clinic.
This clinic accepts payment without insurance. Self-pay prices include an office visit charge unless noted. For more details, .
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1.0
Good evening, Last Wednesday evening, my wife had a medical episode and I took her to the Andorra urgent care. We live off of Shurs lane and our urgent care closes at 8pm. We arrived at about 8:45pm and the doors were locked. The person at the desk shook their head "no" at us when I knocked on the door. I was confused because we looked up the hours before we left and I also saw the posted hours indicated that the practice closes at 9pm. I called so I could speak to someone about why we were being denied entrance. The person at the desk said that they see their last patient at 8:35-8:40pm and that we shouldn't wait until close to closing to come down. I found this really upsetting as we didn't plan the timing of my wife's medical issue. Also, we were following the posted hours. We didn't intentionally wait until the last minute, like what was implied. I am sharing this information so you could please adjust your posted hours so it includes when you admit your last patients for the day. Also, your staff could benefit from trauma-informed training. We wound up spending five hours at Roxborough ER which is closer to our apartment than the Andorra urgent care.
Anonymous
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8 months ago
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