Telehealth services have been around since the early 2000s, but faced low patient adoption and significant restrictions imposed by Centers for Medicare & Medicaid Services (CMS) and private insurers prior to the COVID-19 pandemic. CMS permanently expanded some telehealth service reimbursement in December 2020 - a move that is favorable for patients and providers alike to maintain telehealth utilization into 2021. In an additional effort to increase long term telehealth usage nationwide, CMS also lowered some administrative hurdles unlocking further access to telehealth. In fact, A FAIR Health analysis showed an almost 3000% increase in telehealth claims from November 2019 to November 2020, up from 0.2% of medical claims to 6%.
1. Your patients want it: Telehealth services increase patient loyalty
Patients are demanding access to telehealth from their providers. Don’t get confused by the sharp decline in telehealth visits as COVID begins to wind down. Pre COVID data suggest that less than 1% of ambulatory visits were telemedicine. During COVID those cases rose to over 65% of cases in the ambulatory setting and are now leveling out at around 5-7% of total visits - or 500-700% above pre-COVID levels. We’ve seen a 5x increase (5-8%) of patients still want to use Video Telemed for ambulatory visits up from 1% pre-COVID (UC data), and I believe cases will stay at this level and then begin to rise this fall as our technological infrastructure continues to improve. Just like selecting a coffee shop to frequent because you can order in advanced on an app, patients will continue to expect less friction in the process of getting everyday health care needs met and will migrate to the path of least resistance.
96% of patients say they received the care that they needed through Video Telemed and 88% of patients surveyed say that they are more likely to visit the same provider again because they offer telehealth (Solv consumer survey). Consumers start their search for care online, and are presented with many options for healthcare services. Having an omni-channel strategy isn’t nice to have - it’s a requirement to succeed in the new ecosystem developing in front of us.
An end-to-end patient scheduling solution needs to present patients with the option to select a telehealth visit, in-person visit, and asynchronous chat with the clinic. This also helps your staff seamlessly transfer the treatment setting when a patient who started a virtual consultation needs to be evaluated in person and schedules a clinic appointment in 2 taps with no data re-entry to save time and provide a consistent patient experience.
Free resources to help you deliver patient-centric care
Today’s consumers start their search for healthcare on Google, looking for answers to questions like where they can go nearby, how soon they’ll be seen, and what the cost will be. Urgent care patients don’t have the ability to pre-select the provider they’d like to see, so they must trust that your
Summer is an ideal time to evaluate your brand’s marketing strategy and practice operations to ensure that you’ll be set for a busier flu season come Fall. Consumers are coming back to in-person care expecting a streamlined care experience with minimal wait.
Many urgent care centers welcomed a rec
Solv’s new EHR integrations and automations eliminates work for the front desk and improves data accuracy
In 2019, we launched Data Connect: Solv pledged to openness and interoperability with other healthcare technology providers with a focus on EHR compatibility. And, six months ago, we shared
Attract more patients. Reduce wait times. Boost online reputation.