Patient Times for Convenient Care

The provider's guide to the patient's mind.

The Changes that Healthcare Operators Need to Make Coming into This Year’s Flu Season
Clinic Operations

The Changes that Healthcare Operators Need to Make Coming into This Year’s Flu Season

“It was the best of times, it was the worst of times...it was the season of light, it was the season of darkness, it was the spring of hope, it was the winter of despair”. Although written over 160 years ago by Charles Dickens, this opening line to A Tale of Two Cities, could not be more applicable

Solv opens up COVID testing access to Michigan residents
Industry Updates

Solv opens up COVID testing access to Michigan residents

We've learned a lot from managing over 1 million COVID test visits across the country since March. Managing volume matters. Efficient registration matters. People love firefighters. It’s imperative to support what’s needed to re-open the country, so when we had the opportunity to work with Michigan

Maximize ROI of Your Healthcare Marketing
Practice Growth

Maximize ROI of Your Healthcare Marketing

Highlights: Every marketing initiative you invest in - whether online or offline - should be planned and implemented to track patient conversion and acquisition Map out conversion funnels for each campaign illustrating the different touchpoints people engage with on their road to booking an appo

Increasing access to COVID tests with the UCA, Apple Maps, and Castlight
Industry Updates

Increasing access to COVID tests with the UCA, Apple Maps, and Castlight

Since the COVID-19 pandemic began, the urgent care industry has dramatically scaled its testing capabilities. It’s estimated that over 10,000 centers across the country now perform millions of COVID tests each month. However, we are still seeing that many states across the country are not yet meetin

Maximize Your Marketing Budget to Aquire New Patients
Practice Growth

Maximize Your Marketing Budget to Aquire New Patients

As you adopt new operating strategies to reflect changing consumer demand, your marketing efforts may fall by the wayside. Your budget may simply be stretched thinner than usual in the face of fluctuating patient volume and the cost of new technology. Nevertheless, marketing remains a crucial inve

Master Your Contactless Patient Experience
Patient Experience

Master Your Contactless Patient Experience

The Case for Contactless Ambulatory visit volumes fell between 55% and 70% with the onset of the COVID-19 pandemic, forcing an upheaval in the typical modus operandi in healthcare. Telemedicine has helped return visit volumes to parity with pre-COVID-19 levels, making up 7% to 10% of visits. D

Solv Goes Full Contactless: Your Front Desk, Re-Imagined
Urgent Care

Solv Goes Full Contactless: Your Front Desk, Re-Imagined

Solv is excited to announce the release of contactless check-in. Our newest feature will complement our current touch-free offerings, allowing providers to fully virtualize their front desk, maximizing customer safety and satisfaction when it matters most. Your Front Desk Re-Imagined The front de

6 tips for optimizing community-based COVID-19 testing
Clinic Operations

6 tips for optimizing community-based COVID-19 testing

Recent data from the Covid Tracking Project report a national daily average of 802,000 tests, compared to the 2.2 million daily test target set by researchers from the Harvard Global Health Institute.  To increase testing to the level considered necessary to stop the spread of COVID-19, communiti

Hybrid Care: How to Effectively Incorporate Telemedicine into Your Primary Care Practice
Primary Care

Hybrid Care: How to Effectively Incorporate Telemedicine into Your Primary Care Practice

Solv is committed to providing the primary care industry with easy-to-use solutions that will accelerate the safe treatment of patients during and after COVID-19. While we are deeply rooted in consumer research and invested in patient satisfaction, we developed our system with providers in mind. W

Webinar: A case study of the City of Seattle's COVID-19 testing program
Case Studies

Webinar: A case study of the City of Seattle's COVID-19 testing program

The City of Seattle was ground zero fo the COVID-19 pandemic in the US and they've been recognized a national leader in their response and testing strategies ever since. Solv has been both fortunate enough to work alongside them as they ramped up their testing efforts, and to have them join us in sh

Contactless Clinic Experiences and a New Way Forward
Clinic Operations

Contactless Clinic Experiences and a New Way Forward

Cafes. Libraries. Retail centers. The Taco Bell down the street, the locally-owned liquor store on the corner. They all have something in common: a contactless consumer experience. Contactless is everywhere - for retail and food service, the transition to a more consumer-friendly, touchless shopping

3 ways to support a consumer-centric approach to COVID-19 testing
Patient Experience

3 ways to support a consumer-centric approach to COVID-19 testing

Aligning patient demand and testing capacity continues to be one of the most significant barriers to building a scalable care infrastructure as the country continues battling COVID-19. Uncertainty around where to get tested, confusion about the overall process, and a lack of clarity on cost lead to

Consumer behavior is driving a hybrid approach to healthcare delivery
Clinic Operations

Consumer behavior is driving a hybrid approach to healthcare delivery

As states begin reopening and social and medical distancing restrictions are relaxed, the emerging question is the lasting impact of coronavirus on how care is delivered. In order to keep providers, patients, and communities safe, consumers and medical professionals shifted seemingly overnight to vi

Telemedicine Reimbursement: A Guide to Payment Parity and Covered Services
Clinic Operations

Telemedicine Reimbursement: A Guide to Payment Parity and Covered Services

Every day, as new developments around COVID-19’s impact continue to be discovered, policymakers have rolled back once strict telemedicine regulations in an effort to expand access to healthcare services, while promoting social and medical distancing. With the new changes, understanding the intri

The New Frontier of Urgent Care: Enable mobile payment for today’s crisis and beyond
Urgent Care

The New Frontier of Urgent Care: Enable mobile payment for today’s crisis and beyond

Solv is proud to announce that Solv Pay, a mobile payment functionality, will be available to all partners using our professional patient experience platform. Your service at the frontlines during and in the wake of this crisis has not gone unnoticed - making Solv Pay access complimentary is just

The New Frontier of Urgent Care: A Contactless Patient Experience
Urgent Care

The New Frontier of Urgent Care: A Contactless Patient Experience

In the past month, patients have begun emerging from the fallout of the national response to COVID-19 and are trickling back into urgent care centers. This comes as no surprise, as state-mandated shelter-in-place orders are being altered, and, in some cases, rescinded. But patients appear to be ap

The New Frontier of Urgent Care: A Blog Series
Urgent Care

The New Frontier of Urgent Care: A Blog Series

In the wake of the devastating COVID-19 pandemic, things are slowly beginning to normalize: consumers are returning to their normal routines, states nationwide are beginning to change shelter-in-place policies and businesses are hesitantly reopening their doors. For many industries, recovery from t

MultiCare mobilizes scalable, sustainable COVID-19 care delivery with Solv
Case Studies

MultiCare mobilizes scalable, sustainable COVID-19 care delivery with Solv

As Seattle became ground zero of the pandemic in the US, MultiCare developed best practices for other health systems around the country. The largest community-based, locally governed health system in Washington state, MultiCare Health System, was one of the first on the frontlines when COVID-19 rea

COVID-19 and the Rise of Telemed for Urgent Care
Clinic Operations

COVID-19 and the Rise of Telemed for Urgent Care

Over the past few weeks, we've been closely watching the impact the novel coronavirus COVID-19 has had on the urgent and convenient care communities. In particular, we've been tracking a major shift in patient adoption of virtual care, or telemedicine. This week, we wanted to share the initial data

Solv Acquires New Patients & Increases Loyalty with Online Bookings
Case Studies

Solv Acquires New Patients & Increases Loyalty with Online Bookings

MultiCare grows their urgent care brands and improves reputation with Solv In a highly competitive market operating four different urgent care brands, a large, centralized health system was able to simplify clinic operations, improve patient experience, and ultimately increase revenue by using So

Solv Increases Patient Satisfaction Scores by Reducing Wait Times
Case Studies

Solv Increases Patient Satisfaction Scores by Reducing Wait Times

Patients at Renown Health get fast care and leave more 5-star reviews Renown Health, a leading not-for-profit hospital system in Reno, NV, partnered with Solv to improve their patient experience and increase operational efficiencies through urgent care scheduling & queuing, telemedicine servi

Solv Commits to Support Veterans Access to Same Day Healthcare
Industry Updates

Solv Commits to Support Veterans Access to Same Day Healthcare

In May 2017, nearly one month after we announced Solv to the world, I was doing something non-standard for a San Francisco based start-up founder. I was knocking on doors on Capitol Hill trying to understand how Congress was thinking about providing healthcare access to Veterans, and wondering what

Solv’s Clinic Analytics magnifies urgent care reporting and insights
Clinic Operations

Solv’s Clinic Analytics magnifies urgent care reporting and insights

Consumer expectations continue to expand, as does the weight of their impact. As a result, the need for businesses - including urgent care - to capture and interpret data increases. A couple examples: You have two clinics, one with a line out the door while the other sits idly. Once you realize thi

UCA teams up with Solv to help patients find leading urgent care centers
Industry Updates

UCA teams up with Solv to help patients find leading urgent care centers

At Solv, we’ve closely tracked the rapid rise of convenient healthcare providers across the US over the past decade. These convenient options have grown to include retail clinics found in drugstores, primary care offices seeing walk-in patients, specialists, and dental providers offering same-day ca

7 Patient Trends Urgent Care Clinics Need to Master
Patient Experience

7 Patient Trends Urgent Care Clinics Need to Master

Consumerism continues to permeate every economic sector, and healthcare is no exception. Along with excellent healthcare services, your patients are searching for personalized service, convenience, and punctuality. Adjusting your clinic’s practices to meet these desires can have a major impact on

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