Patient Times for Convenient Care

The provider's guide to the patient's mind.

5 Reasons to Offer Telehealth Right Now

5 Reasons to Offer Telehealth Right Now

Telehealth services have been around since the early 2000s, but faced low patient adoption and significant restrictions imposed by Centers for Medicare & Medicaid Services (CMS) and private insurers prior to the COVID-19 pandemic. CMS permanently expanded some telehealth service reimbursement

New Ways to Improve Patient Experience: How To Handle Pissed Off Patients

New Ways to Improve Patient Experience: How To Handle Pissed Off Patients

Nearly 8 in of 10 Americans say that the COVID-19 pandemic is a significant source of stress in their lives. If you’ve noticed that patients seem a little more stressed out than usual in your clinic, it’s not just you. Cleveland Clinic reported that their complaint rate spiked from 1.19 to 2.63 per

5 Secrets to Retaining Your Medical Office Front Desk Staff
Clinic Operations

5 Secrets to Retaining Your Medical Office Front Desk Staff

In 2018, Mercer predicted that demand for healthcare workers will outpace supply by 2025 (source). Then, in 2020, the pandemic hit. COVID-19 amplified staffing issues at medical offices. Nearly 1 in 5 healthcare workers have quit their jobs since February 2020, and an additional 31% of healthcare wo

7 Keys to Create a Positive Patient Experience in Healthcare

7 Keys to Create a Positive Patient Experience in Healthcare

Patient experience in healthcare describes their experience in seeking care for an injury or illness—and every interaction with your practice contributes! Positive patient experience is critical to your brand, and your ability to attract and retain patients. Creating a great patient care experience

The Operator’s Guide To Reduce No Show Patients in 2022

The Operator’s Guide To Reduce No Show Patients in 2022

In the U.S., current no-show rates average around 18.8% between specialty and subspecialty clinics. If you’re a primary care provider, you often see many more patients than subspecialty care, so the number of no-show patients to your clinic is actually much higher, even if the average percentage i

The Solv Booking Experience Is Now in Spanish
Industry Updates

The Solv Booking Experience Is Now in Spanish

Providing inclusivity and accessibility is important to help your patients achieve better outcomes. The United States is home to over 43 million native Spanish speakers—that’s 13% of the total population! Providing a simple scheduling solution with complete online registration allows all patients to

How Solv Plus Transforms Convenient Care: A Guide for Patients and Providers

How Solv Plus Transforms Convenient Care: A Guide for Patients and Providers

More than ever before, consumers are turning to digital tools to improve their everyday lives. This is increasingly true in healthcare. Accelerated by the pandemic, American healthcare today is almost unrecognizable from what it was two years ago. Over 100 million Americans are on high deductible

5 Tips to Improve The Front Desk Workflow At Your Medical Office
Clinic Operations

5 Tips to Improve The Front Desk Workflow At Your Medical Office

You understand that your front desk staff isn’t just answering phones and letting the doctor know when patients have arrived—there are complexities and challenges in their work, and those have been further exacerbated by the COVID-19 pandemic. As we head into flu season—your busiest season of the y

Why Your Practice Needs To Modernize Patient Appointment Scheduling
Patient Experience

Why Your Practice Needs To Modernize Patient Appointment Scheduling

The COVID-19 pandemic expedited a growing change in healthcare: patient expectations. Suddenly, spending time in waiting rooms wasn’t safe, online communication became paramount, and telehealth appointments became the safest way to receive daily healthcare. Combine the pandemic with rising out-of-p

4 Ways To Revolutionize Your ED Diversion Strategy
Emergency Room

4 Ways To Revolutionize Your ED Diversion Strategy

Emergency department (ED) diversion is a long-standing strategy that is deployed when hospital beds are full and the ED cannot send admitted patients upstairs to a bed. In short, hospitals can request from local EMS officials to be placed on ‘diversion status’ in order to not receive any more EMS me

Compassion Fatigue: Support Your Staff and Combat Risks to Patient Experience
Clinic Operations

Compassion Fatigue: Support Your Staff and Combat Risks to Patient Experience

There are so many factors happening in healthcare right now that could lead to compassion fatigue at your office: high patient testing needs, schools are starting back up, people are traveling more, the CARES act requires provider visits for reimbursement on COVID tests, and many clinics are short-s

3 Key Ways to Improve Patient Experience at Your Office

3 Key Ways to Improve Patient Experience at Your Office

Creating a world-class patient experience extends beyond staff interaction. It actually begins long before patients arrive at your office for an appointment. 72% of consumers search for a healthcare provider online. They are looking for key credibility indicators, such as star ratings, reviews, an

How to Attract More Patients With an Omnichannel Strategy

How to Attract More Patients With an Omnichannel Strategy

Today’s consumers start their search for healthcare on Google, looking for answers to questions like where they can go nearby, how soon they’ll be seen, and what the cost will be. Urgent care patients don’t have the ability to pre-select the provider they’d like to see, so they must trust that your

5 Tips to Drive Growth this Summer

5 Tips to Drive Growth this Summer

Summer is an ideal time to evaluate your brand’s marketing strategy and practice operations to ensure that you’ll be set for a busier flu season come Fall. Consumers are coming back to in-person care expecting a streamlined care experience with minimal wait. Many urgent care centers welcomed a rec

We’re Open: Renewing Our Commitment to Interoperability with New EHR Support
Clinic Operations

We’re Open: Renewing Our Commitment to Interoperability with New EHR Support

Solv’s new EHR integrations and automations eliminates work for the front desk and improves data accuracy In 2019, we launched Data Connect: Solv pledged to openness and interoperability with other healthcare technology providers with a focus on EHR compatibility. And, six months ago, we shared

8 Affordable Tips to Reach New Patients Now
Practice Growth

8 Affordable Tips to Reach New Patients Now

As a healthcare operator, you know the importance of maximizing your marketing budget to attract new patients. With the summer months ahead, visit cadence threatens to drop off, making campaigns to draw in traffic more important than ever. Here are some of our top tips on how to attract new patien

Free Printout: What can fully vaccinated patients do safely?
Patient Experience

Free Printout: What can fully vaccinated patients do safely?

As an increasing number of your patients become fully vaccinated, they will have questions about the safety precautions they will need to take when interacting with others. Here is a free resource with easy guidelines that you can print and share with your patients.  Ways to share this printabl

Solv Puts 100M+ Americans Within Reach Of A COVID-19 Vaccine In Preparation For Supply Surge
Industry Updates

Solv Puts 100M+ Americans Within Reach Of A COVID-19 Vaccine In Preparation For Supply Surge

Solv is Working with VaccineFinder.org to Connect People to Local Vaccination Sites with Vaccine Availability Solv for Vaccines Solution Equips Health Departments to Ramp Up Multiple New Vaccination Sites and Start Booking High-Volume, High-Speed Appointments in Less Than a Week Solv Ready w

Introducing Solv for Vaccines: Give your community quicker access to COVID-19 vaccinations
Industry Updates

Introducing Solv for Vaccines: Give your community quicker access to COVID-19 vaccinations

2021 has kicked off with new hope thanks to the COVID-19 vaccine. Two multi-dose vaccine options are currently available with single dose formulations likely to be approved soon. The CDC has provided vaccine phase recommendations, the initial doses have been distributed to states, and administration

Montgomery County Enables Community Wide COVID Testing Using Solv
Case Studies

Montgomery County Enables Community Wide COVID Testing Using Solv

At the beginning of January, as the very first COVID-19 cases were reported in the U.S., health officials in Montgomery County, Pennsylvania began monitoring the virus spread and preparing for their local response to it. As federal funding became available through the CARES Act, the County rolled ou

5 Strategies to Effectively Manage a Surge of Patients This Holiday Season
Urgent Care

5 Strategies to Effectively Manage a Surge of Patients This Holiday Season

*this blog was originally published on 11/19/2020 and has been updated for clarity. As traffic to your clinic increases with the onset of flu season and holiday travel, there is an increased demand for appointments. In recent years, the Urgent Care industry has been receiving unprecedented patient

CityLife Health Partners with Solv to Expand their Service Population in Response to COVID-19
Case Studies

CityLife Health Partners with Solv to Expand their Service Population in Response to COVID-19

As primary care offices nationwide were closing in the wake of COVID, CityLife Health Clinic Manager Ruthann Anderson and her team recognized an urgent community need for accessible care. The four CityLife clinics offer care to typically underserved populations in Philadelphia and Newark and, prior

Best-in-Class on a Budget: Affordable Tips for a Luxury Healthcare Experience
Practice Growth

Best-in-Class on a Budget: Affordable Tips for a Luxury Healthcare Experience

Solv CEO Heather Fernandez recently met with Gerard Van Grinsven to discuss best practices for creating an unrivalled healthcare experience. With a Ritz-Carlton hotelier’s background, Gerard takes credit for fostering Henry Ford West Bloomfield Hospital’s unrivalled, award-winning dedication to p

Creating a Luxury Consumer Health Experience: Lessons from a Hotel Executive
Industry Updates

Creating a Luxury Consumer Health Experience: Lessons from a Hotel Executive

The COVID crisis has forced a shift to consumer-centric healthcare; operators must offer a competitive experience to survive in the newly-competitive market. Solv CEO Heather Fernandez recently met with Gerard Van Grinsven to discuss the best practices for creating an unrivalled healthcare experi

Calculate the Real Cost of Long Patient Wait Times this Cold and Flu Season
Patient Experience

Calculate the Real Cost of Long Patient Wait Times this Cold and Flu Season

Benjamin Franklin first wrote the aphorism, “time is money” in an essay published in 1748, and over 250 years later, it remains true. Healthcare consumers (aka your patients!) have a finite amount of time that they can spend every day working, exercising, or caring for loved ones. For them, seekin

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