Patient Times for Urgent Care

The provider's guide to the patient's mind.

Solv Commits to Support Veterans Access to Same Day Healthcare
Industry Updates

Solv Commits to Support Veterans Access to Same Day Healthcare

In May 2017, nearly one month after we announced Solv to the world, I was doing something non-standard for a San Francisco based start-up founder. I was knocking on doors on Capitol Hill trying to understand how Congress was thinking about providing healthcare access to Veterans, and wondering what

Solv’s Clinic Analytics magnifies urgent care reporting and insights
Clinic Operations

Solv’s Clinic Analytics magnifies urgent care reporting and insights

Consumer expectations continue to expand, as does the weight of their impact. As a result, the need for businesses - including urgent care - to capture and interpret data increases. A couple examples: You have two clinics, one with a line out the door while the other sits idly. Once you realize thi

UCA teams up with Solv to help patients find leading urgent care centers
Industry Updates

UCA teams up with Solv to help patients find leading urgent care centers

At Solv, we’ve closely tracked the rapid rise of convenient healthcare providers across the US over the past decade. These convenient options have grown to include retail clinics found in drugstores, primary care offices seeing walk-in patients, specialists, and dental providers offering same-day ca

7 Patient Trends Urgent Care Clinics Need to Master
Patient Experience

7 Patient Trends Urgent Care Clinics Need to Master

Consumerism continues to permeate every economic sector, and healthcare is no exception. Along with excellent healthcare services, your patients are searching for personalized service, convenience, and punctuality. Adjusting your clinic’s practices to meet these desires can have a major impact on

The Mobilization of Healthcare: How to Succeed with Your Urgent Care
Practice Growth

The Mobilization of Healthcare: How to Succeed with Your Urgent Care

Emerging technology has brought about tremendous steps forward in healthcare. From genome sequencing to holograms used in surgery, groundbreaking innovations are improving the ability of general physicians and specialists alike to treat their patients optimally. Despite high-tech advancements disr

Generational Differences and How to Make Every Urgent Care Patient Happy
Patient Experience

Generational Differences and How to Make Every Urgent Care Patient Happy

Healthcare is a prime concern for individuals of all ages. The world is in constant change, so unsurprisingly, the mindset and habits of consumers change with it. For instance, these days, there's increasing importance put on technology, the growing population, and costs. So, for healthcare provi

5 Secrets to a Happier Urgent Care Staff and More Loyal Patients
Clinic Operations

5 Secrets to a Happier Urgent Care Staff and More Loyal Patients

A happy staff and more loyal patients are within your reach. You just need the right formula. That is why Solv has put together five important secrets that will guide you toward the path of success.  Secret #1: Morale Matters One of our partners, Dr. Mike Cowan of Pediatric Urgent Care Center of F

Managing an Urgent Care Front Desk and Putting the Patient First
Clinic Operations

Managing an Urgent Care Front Desk and Putting the Patient First

Have you ever seen a disorganized reception area at a clinic? Phones were probably ringing for long periods and patients were likely angry if no one was available to assist them. However, in a more professional setting that's pro-active about care, the waiting area is clean, phones are promptly an

NiteHawk Pediatric Urgent Care Responds to Telemed Demand with Solv

NiteHawk Pediatric Urgent Care Responds to Telemed Demand with Solv

As consumers continue to demand greater access to healthcare providers and adopt new technology to support their needs, providers are answering the call… literally.  Telemedicine, which allows providers to remotely diagnose and treat certain illnesses through digital devices, has been growing rapid

Solv + Calibrater = Complete Patient Experience for Urgent Care

Solv + Calibrater = Complete Patient Experience for Urgent Care

We spend nearly all of our time at Solv’s thinking about how we can work together with the convenient care industry to help improve the healthcare experience for consumers. As we work with more and more urgent care centers across the country, we’ve learned how important is to not only enable these h

State of American Healthcare: The Staff Experience

State of American Healthcare: The Staff Experience

This is Part 4 concluding our series on the State of American Healthcare. Don't miss the previous editions on Veteran Care, Accessibility, and Costs of U.S. healthcare. “Please rate your experience. Would you recommend us?” Questions of this sort may be something you’re used to asking patients. B

State of American Healthcare: Costs

State of American Healthcare: Costs

Part three of a four-part series taking a look at the State of American Healthcare. Don't miss parts one and two on Veterans Care and Accessibility, respectively Let’s face it, healthcare in America is expensive. In 2018, Americans spent $3.7 trillion on health services. That was an increase of 4

State of American Healthcare: Accessibility

State of American Healthcare: Accessibility

Part two of a four-part series taking a look at the State of American Healthcare. Don't miss part one on Veterans Care. About 60 million people, or 1 in 5 Americans, live in rural areas. While countryside living has many benefits, rural communities are increasingly seeing challenges in accessing

State of American Healthcare: Veteran Care

State of American Healthcare: Veteran Care

Part one of a four-part series taking a look at the State of American Healthcare. Don't miss part two on Accessibility. As we celebrate Independence Day this week, we’re keeping in mind our country’s veterans and the many roadblocks they face to get appropriate healthcare. Widespread issues have

Introducing Solv Data Connect for Urgent Care
Industry Updates

Introducing Solv Data Connect for Urgent Care

Today Solv is announcing a new data partnership program, Solv Data Connect, that allows urgent care centers to easily share data between Solv and their EHR system. Data Connect is Solv's pledge to openness and interoperability with other healthcare technology providers, and places a significant foc

Solv and The Women’s Choice Award Recognize Quality Urgent Care Providers
Industry Updates

Solv and The Women’s Choice Award Recognize Quality Urgent Care Providers

Solv and the Women’s Choice Award today announced the winners of their co-produced awards program that has recognized the top 2% of all urgent care providers throughout the country for providing the highest-quality, patient-focused care to women. “In today’s rapidly growing world of consumer-focuse

Meet Dr. Rob Rohatsch, CEO Urgent Care & Retail at Banner Health
Industry Updates

Meet Dr. Rob Rohatsch, CEO Urgent Care & Retail at Banner Health

We caught up with Dr. Robert Rohatsch. Dr. Rohatsch is an absolute force in the convenient care industry and has built a career around bringing a heightened consumer focus to urgent and retail medicine. As CEO of Urgent Care & Retail at Banner Health, Rohatsch built-out the C-suite, drove cultur

How can urgent care centers collect reviews from patients?
Practice Growth

How can urgent care centers collect reviews from patients?

In nearly every industry—from retail to restaurants to service providers—reviews are a critical component in assisting consumers with making a decision. Do I want to eat at this restaurant? Shop at this store? Sign up for this class? The answer to these questions and others often comes only after a

Meet David Shih, Co-Founder of CityMD Urgent Care
Industry Updates

Meet David Shih, Co-Founder of CityMD Urgent Care

We were excited to get the chance to sit down and chat with Dr. David Shih, Co-Founder and Executive Vice President of Strategy at CityMD. He is a master of many trades, a phenomenal doctor, and a great person to get to know! He is a member of the American College of Emergency Physicians (ACEP), Am

Hire the Right People at Your Urgent Care
Clinic Operations

Hire the Right People at Your Urgent Care

Your patients and your bottom line matter a lot. So does your team. Your team is comprised of your most loyal brand ambassadors, they are the first face and voice to greet your patients, and they set the tone of your waiting room and entire clinic. If they are overwhelmed, your patient experience wi

Introducing Solv Video Telemedicine
Clinic Operations

Introducing Solv Video Telemedicine

Today we’re excited to announce the launch of Solv’s newest product —Solv Video Telemedicine. Solv Video Telemed is the first telemedicine solution designed specifically for convenient care and urgent care centers. Solv Video Telemed is a different take on telemedicine. It merges online scheduling,

5 Secrets of Successful Urgent Care Clinics
Industry Updates

5 Secrets of Successful Urgent Care Clinics

How to become the best:The landscape of urgent care is transforming in response to the changing expectations of patients. Urgent care centers are fighting to keep up with the rapid technological innovations in the field, while also responding to increasing customer service expectations. With more an

8 Trends Urgent Cares Need to Master
Industry Updates

8 Trends Urgent Cares Need to Master

Top Trends Urgent Cares Need to MasterToday’s patients have more health care options than ever before. Your patients are shopping around, and they have a lot to choose from. Most consumers have distinct preferences when it comes to their expectations of an urgent care center. The clinic that offers

Case Study: What Urgent Care Centers Can Learn About Patient Loyalty From a Major Fitness Brand
Industry Updates

Case Study: What Urgent Care Centers Can Learn About Patient Loyalty From a Major Fitness Brand

The uptick in convenient care, increasing patient payment responsibility, millennials demanding things from healthcare that no generation before them has — all of these trends are cumulating, making it imperative for urgent care centers to pay attention to what makes patients come to their center an

5 Marketing Wins For Urgent Care Center
Practice Growth

5 Marketing Wins For Urgent Care Center

Depending on whom you ask, you will get different definitions around the word “marketing”. To Merriam Webster, marketing is “the the process or technique of promoting, selling, and distributing a product or service.” Your 13-year old nieces and nephews may be more familiar with marketing in the form

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