Patient Times for Convenient Care

The provider's guide to the patient's mind.

Angry vs. Anxious: How to Handle Both in Your Clinic
Patient Experience

Angry vs. Anxious: How to Handle Both in Your Clinic

Once a patient walks into an urgent care clinic, the front desk staff is their first point of contact. Every impression they have — positive or negative — begins at this moment. Any front desk staff member knows that creating an exceptional experience for patients who are injured or ill isn’t always

What Matters Most to the Urgent Care Consumer?
Patient Experience

What Matters Most to the Urgent Care Consumer?

It’s no secret that healthcare consumers in 2018 have high demands—far higher than at any other point in history. Rightfully so. As more and more Americans (about 40%) take on high deductible health plans, and millions more go without health insurance altogether, the cost of healthcare is taking it

How to Help Your Patients Manage Allergies
Clinic Operations

How to Help Your Patients Manage Allergies

Experts are speculating that the 2018 asthma and allergy season may be the worst the U.S. has ever seen. Due to several factors—weather and temperature fluctuations, unprecedented pollen counts, and climate change—an increasing number of people are experiencing allergy symptoms, along with exacer

3 Ways to Make Waiting Easier for Patients at Urgent Care
Patient Experience

3 Ways to Make Waiting Easier for Patients at Urgent Care

Wait time: it’s the holy grail of consumer expectation in healthcare. Actually, make that any industry. When a restaurant patron waits for more than what he or she feels is a reasonable time to receive their food, they become discontented. When a customer service line puts callers on hold for anywhe

The
Clinic Operations

The "Five Rs" of Proper Urgent Care Clinic Maintenance

Are your janitors costing you patients?Urgent Care Centers are providing a good alternative to emergency rooms for many people. They are generally less costly, the wait times are shorter, and the staff is less harried, and thus more pleasant to be around.They may not yet be entirely ubiquitous, but

The Importance of Hiring the Right People at Urgent Care
Clinic Operations

The Importance of Hiring the Right People at Urgent Care

Your patients and your bottom line matter a lot. So does your team. Your team is comprised of your most loyal brand ambassadors, they are the first face and voice to greet your patients, and they set the tone of your waiting room and entire clinic. If they are overwhelmed, your patient experience wi

2018 Consumer Healthcare Report
Industry Updates

2018 Consumer Healthcare Report

Healthcare is complicated, expensive, and by nature, used in mostly unfortunate circumstances. However, the healthcare landscape is beginning to shift. While change in the U.S. healthcare industry can appear slow, for consumers of healthcare there are signs that it is beginning to shift more rapidly

Should Your Urgent Care Use a Medical Scribe?
Clinic Operations

Should Your Urgent Care Use a Medical Scribe?

Use of a medical scribe is largely determined by the size of your urgent care operation and provider preferences. Smaller practices often view hiring a medical scribe as an unnecessary expense that should remain in the hands of the provider while larger practices tend to view a dedicated medical scr

4 Ways to Handle Negative Reviews of Your Urgent Care Clinic
Patient Experience

4 Ways to Handle Negative Reviews of Your Urgent Care Clinic

More and more patients are looking online for where they should get their healthcare. They find doctors on sites such as Solv, Yelp, Google, and ZocDoc, where they see reviews from other patients about their experiences. Keeping your medical clinic’s online reputation up is thus paramount to mainta

Mastering Urgent Care Patient Success Stories
Patient Experience

Mastering Urgent Care Patient Success Stories

Getting patients to your urgent care clinic isn’t always that easy. They can go to the ER or another urgent care clinic, wait for an available time in their primary doctor’s schedule, or skip medical care altogether.And the challenge doesn’t end when they walk into your urgent care clinic, either. F

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