HealthCARE ExpressMidwest City Urgent Care

I work in healthcare and I feel the front desk person should ask more questions when people are coming for COVID testing, explain the process, explain which test are covered and which are not, my daughter was swabbed twice for no reason. When back in the room after waiting for over an hour pass our scheduled appointment to be seen, the nurse asked if we wanted rapid or pcr, I told her I would like both, if insurance would cover both, she said ok, let me go check, she came back in less than a minute with a rapid swab and simply stated that we just need to run the rapid test first the the pcr, leaving me under the assumption that insurance would cover both, also she assumed we have soonercare, which we do not, after she swabbed my daughter for the rapid test she said they would Inform of us the results in 15 minutes, a few minutes later we saw the provider , who was professional and apologized for our long wait and answered what questions we had, then a different came in and swabbed my daughter for the pcr, when I asked about the results of the rapid test, she ignored my question and just said we will contact with results in two to three days and if you haven’t heard from us in five days to call the facility, I asked about the rapid results again and she said wr will call u, at the front desk for check out I asked again about the rapid results and the front desk she said the rapid test was probably canceled because insurances want cover both l, I just don’t wish someone would have just said that firm the beginning, as I stated I work in healthcare as nurse and I understand these things and I also understand the importance of being honest with your patients and gaining their trust because it’s what keeps them coming back, my appointment was Tuesday it’s now Friday and I haven’t heard anything regarding the results of her COVID test!

Scheduled an appointment due to having abdominal pain. Was hoping that the Dr and/or PA would perform an X-ray showing constipation which I’ve had in the past and then prescribe meds to help with the constipation. Instead I was sent to the ER . The ER dr did exactly what needed to be done at this location. He performed an X-ray, labs and determined that I was severely constipated. He gave me a prescription for meds to help with the issue and sent me on my way. Cost me $950! If the dr or PA would have performed these same tests it would have cost me the fraction of the cost!!! I would not recommend this location. Drs are not thorough at all!

I waited an hour past my appointment, which is understandable because the front desk ladies told me they were taking care of another clinics patients. The front desk ladies and the doctor were incredibly nice and friendly. However, the nurse or whatever she was who took my vitals was rude from the second I met her to the second she left. I may have been too sensitive but I am going through a lot right now and her meanness broke me. I hope she was just having a bad day. If that wasn’t the case, she might want to consider working in a department that doesn’t deal with people. I will never go back because of her. Her snappiness was uncalled for. I don’t expect to be treated like royalty, but I have never felt so inhuman because of a healthcare worker. I have bad days, but I have never treated clients like that.