Help

We’re here to make sure your experience with Solv is nothing short of flawless. Review our list of help topics below, click a question and be taken to the answer. For issues not answered by these questions, please contact info@solvhealth.com

What is Solv?

Solv helps you book same-day doctor appointments, even if it’s outside of business hours or in a new, unfamiliar city. Solv eliminates the hassle of going to urgent care by helping you skip waiting rooms, verifying insurance coverage, and allowing you to view prices for common health issues. We believe that everyday healthcare should be simple, costs should be transparent, and that patients deserve a great experience from start to finish.
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Where is Solv available?

We’re currently helping patients in the Dallas/Fort Worth area with plans to expand quickly. If you’d like to request Solv in your area, you can add your name to our list.
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What types of medical issues can Solv help with?

Solv can help you find an appointment for health issues that don’t require a visit to the ER, but can’t wait until tomorrow. Common illnesses (sore throats, coughs, and ear pain), non-serious urgent conditions (fever, diarrhea, and vomiting), and other non-emergent issues that require medical attention (burns & cuts, sprains & strains, and broken bones) can be treated at the majority of our clinics. We do not currently offer appointments at mental health, primary care, or dental facilities. Please refer to when to call 911 if you think you might have a medical emergency.
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What can I expect when I arrive at the clinic?

Most patients are in and out within an hour of arriving to their Solv appointment. We recommend arriving 10-15 minutes early to ensure enough time for check-in, including filling out any paperwork and submitting your insurance. As soon as the medical staff is ready to see you, the front desk will call you back to an exam room. Although our clinics do their best to see patients when they are scheduled, medical emergencies and visits that require more time than anticipated may cause delays.
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How much will my visit cost?

Urgent care visit costs are often similar to the cost of going to your doctor’s office. The price you pay for your visit will depend on the type of insurance you have, if you’ve met your deductible, and the cost of your copay. Copays often range from $20 – $75. Higher deductible plans may require you to pay for additional services until you reach your deductible. If you’re planning to pay out of pocket, Solv provides estimates on expected costs so there are no financial surprises.
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Is there a fee for using Solv?

No, it is free for you to use Solv to book an appointment. Patients are responsible for the charges associated with the services they receive during their visit.
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What kind of medical providers will I see?

All of our clinics have overseeing physicians who are often trained and board certified in emergency medicine. Depending on the nature of the visit, you may be seen by experienced nurse practitioners, physician or medical assistants, or board-certified doctors. At pediatric specialty clinics, all medical staff are specifically trained and practiced in providing care to kids.
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Can I request to be seen by a certain doctor at the clinic?

Unfortunately, you cannot request to see a specific doctor or medical provider at this time.

Can Solv give me medical advice?

Solv does not provide medical care or advice. We match you to the best medical provider who can treat your issue. If you’re unsure about making an appointment, we recommend reading through our Resources section to learn about conditions best treated in an urgent care setting.
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I booked an appointment. How do I view the details?

You should refer to your Solv Pass, which is in the confirmation email we sent to you when you booked an appointment. This includes date and time of the appointment and the address of the clinic. You can also get driving directions or add the appointment to your calendar from the email.
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How do I cancel or reschedule my appointment?

When you schedule a doctor’s visit with Solv, you’ll receive a confirmation email with visit details. To cancel an appointment, open that email and click on ‘Cancel my visit’. If you need to reschedule an appointment, please email support@solvhealth.com or text RESCHEDULE to (408) 217-1680.
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What is my Solv Code?

Found in the confirmation email, your Solv Code allows the clinic to quickly and securely find your appointment in their system. You don’t need to do anything with the Solv Code unless the clinic asks you for it.
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What is the Live Waitlist?

The Live Waitlist shows you how many other patients are waiting to be seen and where you are in line. We send it to you via text as a link that you can click on when you check in at the clinic.
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How do I create a Solv account?

We make it easy to book at your favorite or most recent clinic with one-click. Select ‘Create an account’ from the Live Waitlist link included in your text message. You can then favorite your most recent clinic or proceed to the next screen. You can book easily with that clinic or others next time you visit www.solvhealth.com. You must be 13 years or older to create your own account. Parents or legal guardians can add children to their account by adding the child’s profile.
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How do I log-in to my account?

To make your account information secure and hassle free, every time you log-in, we will send you a unique pin to authenticate your account. If you have trouble receiving your PIN, please make sure you have entered the same mobile phone number you used when booking your visit. Otherwise, feel free to email support@solvhealth.com.
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Can I add multiple profiles to my account?

After using your phone number to log-in, you can add profiles for any of your family members.
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Will my rating and review of my doctor’s visit be shared with the doctor or clinic?

Your feedback will be shared with the clinic in an effort to improve the experience of future patients. In order to protect your privacy, we do not advise sharing any medical information over text.
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After my visit, will you notify me about test results or when my prescription is ready?

For updates about your test results or prescriptions, please contact the clinic you visited directly.
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I’m not seeing the clinic I usually go to. Why isn’t it on Solv?

We work closely with our clinics to provide an on-time appointment, a delightful in-clinic experience, and high quality medical care. If you think we should include a clinic as an option on Solv, or you’re a medical clinic owner or operator, please feel free to email us at partners@solvhealth.com.
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How does Solv protect my privacy?

We take your privacy seriously. We will never share, rent nor sell your personal information to anyone. For more information, please check out our Privacy Policy.
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