Although I made an appt. ahead, I still waited 45 minutes which is ridiculous! I would like to say that the receptionist, Jore, was quite amazing. He asked my name and was very professional and so kind. He knew exactly what to ask and got me in very quickly! (I had to ask names because only 2 person out of 3 people I encountered, had a name tag.) Lisa my provider was very in depth about explain g my injury, how she was going to treat it, and the after care. She was also extraordinary!