verified
My wife and I went in at separate times for rapid covid-19 tests and we were both pleased at both the wait time and how friendly the staff was. TY
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- verified
This is my second visit to PrimaCare for Covid testing. The first visit was wonderful and it was a smooth process. The second visit was great up to the point of speaking with the doctor. Her name is Shana Fakkel. I wanted to retest to make sure I am negative and be able to leave home isolation from being almost two weeks in a room, have peace of mind to be close to my parents which both are 65+ years of age, I live with them and not live with the uncomfortable feeling that I can be COVID-19 positive and affect the people around me. In short, Ms. Fakkel, which I will not even want to call her by Dr. had the audacity of questioning my retesting decision by asking why I would want to make my health insurance pay for another test to have peace of mind. I was shocked! First of all, that is none of her damn business and I have the right to test whenever I feel like it and charge my insurance whenever I feel like it if I PAY FOR IT! Second, she should do her job more professionally and not use a criticizing tone to her patients. I was NOT happy! On a positive note, I still got my test and the rest of the staff is great, so I still recommend this clinic, but it’s sad that one person can ruin it for everyone. I hope to not see her again in the future if I decide to return to PrimaCare.
