The wait time was a bit excessive, HOWEVER considering this was the ONLY urgent care I could go to in the Tucson area not requiring an appointment, I felt the wait time was expected. The girl in the front desk was pretty short and seemed to be in a bad mood, but seeing as how they’re the ONLY urgent care open till midnight in this area, I felt like I understood her frustration. The man who took me back and swabbed me was extremely friendly and gentle!!! He was GREAT!!!! I texted my husband after and told him this mans demeanor alone made outshined the grumpy receptionist 100%. And he was so GOOD and GENTLE with me that it made the 3 hour wait totally worth while!!!! I will definitely go back if I need to. I can only hope to be treated by him again!!