I went to the urgent care with a sick teammate who had just arrived from China and had a really bad cough, fever and was feeling quite weak.
We were the second people to get into the urgent care (at 8am) but we were waiting there for over 2 hours while the receptionist (Sabrina) figured out the insurance.
Ultimately she gave up and said that we could pay upfront and claim it later. And the amount was just $127! Had she told us that 2 hours ago we wouldn't have kept an already weak patient sitting there for so long.
After that, my teammate got checked (after waiting inside for 45 mins) and got prescribed some medicine.
But it turns out none of the pharmacies carry that medicine at all. Why would you prescribe something that none of them carry?
I called them back again to ask for another medicine and the medical assistant told me another one which I clarified was an over the counter drug.
I walk into the store to buy it but it turns out that it is a prescribed drug.
So after speaking to the medical assistant again we were assured that the they would call up the pharmacy and let them know to get the drug ready.
After waiting another 15 mins with a patient who could barely stand, we went into the pharmacy only to find out the call had never been made.
So we spent 4 hours trying to get medicine for a person new to the country and ultimately didn't succeed.
Overall, an extremely incompetent place that doesn't care about the patient at all. Only about the money.