Medco ERPlano - ER

I waited in my car quite a while after my appointed time. I was then hustled through a rapid test with minimal information about the visit. I was briefly spoken to by someone who introduced himself as a doctor, maybe 20 second interaction, then I waited for the result which I got in 15 min. I and my insurance company received an invoice for $2675 for this pleasure. Part of the form package they have you sign acknowledges that they may submit this for “ER benefits”. No one covered prices or confirmed insurance eligibility with me. This is all on the patient. This means they can code the visit outside the COVID guidelines. I have used many services as my job requires that I test often. This is by far the least transparent urgent care visit I’ve ever had. I will never go back. I’m sorry I didn’t use my normal provider at city doc for this testing or anyone else for that matter. I’ve paid $150 out of pocket for non insurance testing at much nicer places. They gouge you because they can. The know most people don’t understand “ER benefits” coding. I bought some home tests. Never trust these guys again.

I waited in my car for two hours, and I followed all their protocols (checked in on Solv and called when I got there). She said there were five people ahead of me, so I’ll have to wait, even though I had an appointment. After an hour, I called again and no one picked up. It was for a covid test so I didn’t want to go inside. Then I called again and they clearly had forgotten about me. I went in and did the covid test, only to find out they don’t send it in to get the PCR test. He said insurance won’t cover it to get another test done for a couple of days. He told me about a place that can do PCR the same day but he couldn’t even remember the name, so no help.

The wait was terrible. I was told the room was ready and to park in a spot and the nurse would come get me. The nurse did not come out for another 20 minutes after waiting 2 hours to get swabbed. Once I got back, the nurses said the test takes about 15 minutes and the dr would be right in after that. The dr didn’t come see me for another hour. The nurse continuously said the dr is about to come but I could see the dr going to other patients. Also, they did not close any room door during their intake so I could hear private information. The bedside manner was HORRIBLE from one male nurse who was talking to a patient. I could not believe people actually use this facility.