Awful experience. I think it was because they were so busy. There were about 8 people in the waiting room when I left, an hour before they were scheduled to close. But I waited 2 hours in their exam room only to be told by the nurse practitioner that he couldn't really do anything about my inflamed skin condition and that I needed to see a dermatologist right away. He gave me a prescription for antibiotics that I did not actually need (because there was no infection, just inflammation, which he should have known because apparently this is a common thing) to make me feel like he had done something productive with the (literally) two minutes he was in the room. I was able to see my dermatologist this morning - a week later - and the nurse practitioner at my dermatologist's office was professionally offended by what I was told at MedExpress and outraged that I was told there was nothing that an urgent care clinic could do to relieve my suffering, which delayed my condition being treated properly. She said, and I quote, "I used to work in an urgent care center and I used to perform this procedure on patients [who came in with this problem] all the time. It wasn't because he couldn't take care of this that he didn't do anything." As I had suspected, honestly, but I had been willing to give the guy the benefit of the doubt before. If your business is so busy and it is flu season, you need to have more than one healthcare provider on site on a given day to handle the volume of patients you're seeing, so that patients can actually be given the level of care their condition warrants, rather than getting blown off and sent back out the door because proper treatment is going to take 15 to 20 minutes to accomplish. And I know they were understaffed because he was the only person seeing patients, and I was checked in by someone whose name badge said they were the radiology technician instead of by a nurse. I will never again go to MedExpress. I think the CVS clinic could have done just as much for me in much, much less time, and I only went to MedExpress in the first place because - as an urgent care - they are supposed to be equipped to handle more. The only good things I can say about is that the ladies at the front desk were polite and apologetic about the wait time, at least giving lip service to that, and it was relatively clean.