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Mercy Urgent Care - West Asheville Logo

COVID testing
Offers video visits
Business hours
Closed Now
Clinic Address1201 Patton Ave, Asheville, NC, 28806
Clinic PhoneCall clinic
Accepted insurance types
Accepts HMO, Medicaid, Medicare, PPO, Self-Pay, TRICARE, Triwest
About Mercy Urgent Care

Mercy Urgent Care, West Asheville is an urgent care center in Asheville, located at 1201 Patton Ave. They are open 7 days a week, including today from 8:00AM to 8:00PM seeing walk-in patients with non-emergent healthcare conditions. Unlike most urgent care and walk-in clinics, Mercy Urgent Care, West Asheville offers you the ability to book online in advance through Solv prior to arriving at the clinic. While most urgent care patients can expect a short wait time, booking online should cut that wait considerably and get you out and on with your day more quickly.

As part of the larger Mercy Urgent Care, this clinic has affiliates with the closest other clinic being in Asheville about 7.2 miles away and is open today from 9:00AM to 5:00PM.

Recognized favorably amongst their patients, Mercy Urgent Care, West Asheville has an average rating of 4.6 stars out of 5 based on 4610 total ratings.

If you are looking to learn more about urgent care including statistics, trends, FAQs and other useful information, check out our blog to empower your knowledge as a healthcare consumer. 

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Eastern Daylight Time (EDT)
8:00 am - 8:00 pm
8:00 am - 8:00 pm
8:00 am - 8:00 pm
8:00 am - 8:00 pm
8:00 am - 8:00 pm
9:00 am - 5:00 pm
9:00 am - 5:00 pm
Video visits
8:00 am - 8:00 pm
8:00 am - 8:00 pm
8:00 am - 8:00 pm
8:00 am - 8:00 pm
8:00 am - 8:00 pm
9:00 am - 5:00 pm
9:00 am - 5:00 pm
Additional Nearby Locations
Mercy Urgent Care

East Asheville

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1272 Tunnel Rd, Asheville, NC 28805

7.2 miles away

Mercy Urgent Care

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1833 Hendersonville Rd, Asheville, NC 28803

7.2 miles away

Mercy Urgent Care


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8.4 miles away

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23 miles away

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25 miles away

All Services

Additional pricing details are coming soon. In the meantime, .



General Optometry

Vision test

Eye exam

General Urgent Care

Abscess treatment

Asthma treatment

Breathing treatments

Burn treatment

Cyst treatment

Ear wax removal

Foreign body removal

IV hydration

Laceration repair (stitches)

Sinus infection treatment

Splinting and casting

Wound care


X-ray (chest)

X-ray (extremity)

Labs and Tests

A1C test

Allergy test

Basic metabolic panel

Blood test

Chlamydia test

Comprehensive metabolic panel

Diabetes test

Diagnostic test

Drug test

Flu test

Herpes test

HIV test

H pylori test

Lab tests

Mono test

Pregnancy test

Pulmonary function test

RSV test

STD testing

Strep test

TB test

Thyroid test

Trichomonas test


Vitamin D test

Glucose test

COVID-19 antibody test

COVID-19 antigen test

COVID-19 in-house test

COVID-19 PCR test

COVID-19 send-out test

COVID-19 test

Rapid COVID-19 antigen test

Rapid COVID-19 PCR test

Other Services

Base office visit

Physical Exams

Camp physicals

DOT physicals

School physicals

Sports physicals

Well woman exam

Work physicals


DTaP vaccine


Flu shot

Travel vaccines

Tetanus vaccine

Hepatitis vaccine

Accepted Insurance Plans

Contact your insurance company before your visit to ensure the clinic is in network for the service(s) you're seeking.

Ratings & Reviews

Overall Rating 4.6
Based on 4610 Ratings
Wait Time
(870 Ratings)
Quality of Care
(872 Ratings)
Bedside Manner
(864 Ratings)
Staff Friendliness
(873 Ratings)
Facility Cleanliness
(863 Ratings)
All reviews are opinions of patients and do not represent the opinion of Solv.
Showing 20 Top Reviews
Reviewed in
I described all my symptoms and the assistant physician jus barely check my like if I have COVID or anything I went for my allergies symptoms I think if the person don’t have a vocation to do that or feel empathy for others it’s definitely not your profesión
Reviewed in
Will recommend this facility to others as the facility is clean, the staff was friendly and focused. Am glad that this clinic is close is proximity to our home.
Reviewed in
Waited 2 1/2 hours to be seen. Air conditioning was VERY cold. Wife and I requested blankets. Running a fever and cold air caused arthritic flare up. Informed staff but an hour later no change in cold temp. Physician and nurse excellent. If need to return will dress in layers with a jacket. I did not have an appointment.
Reviewed in
Minimal wait time, professional and expedient staff took time to assess my situation.
Reviewed in
Highly recommend
Reviewed in
Staff were friendly and efficient.
Reviewed in
I had a very smooth experience. Staff were very friendly and easy going. Wonderful experience!
Reviewed in
We walked out at 2 hours
Reviewed in
It sucked very bad.. Sit for 3 hours waiting took people who wasn't sick before the one who was sick.
Reviewed in
I booked an appointment for pre-op Covid testing, but was not made aware that the test, taken on Jan 1, would not even be sent out until 2pm on Jan 3, which is insufficient time for pre-op testing for aJan 4 procedure. The nurse helpfully tried to find out other options/locations, but without success. At least he tried! The doc was apologetic when the result came back positive, and he gave me very full instructions for how to respond for me and my family on the coming days of quarantine. The solv app is difficult; it's hard to reach the visit summary page, and it was confusing to fill out the registration papers. The front desk people were very helpful when I called for instructions.
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Reviewed in
I waited 3 hours for an appointment that I was very short of breath and very sick. I think people who walk in should be the ones who wait hours
Reviewed in
Everything was excellent!
Reviewed in
I was there for two and a half hours to see you about what had my I had gotten some dust in my eye there was one person in the waiting room and then that it was a lot it was two and a half hours before I seen as an attending physician it's like that every time I go to the Urgent Care
Reviewed in
In all fairness I don’t know how many patients were back where I couldn’t see them, but when I went in there were 2 people in front of me. All I wanted was a flu test because my wife had tested positive for type B flu. I finally left after 2 hours. I just can’t believe that they couldn’t have found time to do a nasal swab.
Reviewed in
Came in on short notice for a suspected infection close to closing. Everyone was very kind and professional and handled my issue quickly. Wait time was fine.
Reviewed in
Dr was great
Reviewed in
Awesome doc!
Reviewed in
An excellent experience overall. Two experienced frustrations. (1) Appeared for our 1:15 appointment.Had an hour and half wait. (2) We provided requested patient data sheet or it’s equivalent 4 times. First time on line, next when we arrived, then again requested on line while waiting to be seen and again many of the same questions asked by the EMT. I was so glad to be treated these issues are not a deal breaker for me. Only offer them because you requested. Follow up treatment plan and Instructions from the PA were very thorough. The PA was very thorough, focused and personable. Frankly I was pleasantly surprised given the patient load he must have handled by the time he saw me . Thanks very much for my treatment.
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Reviewed in
All was ok, except that I had a 12:15 appointment and wasn’t seen until after 3.
Reviewed in
Too long a wait—3 hours, with a reservation booked in advance!
Book a visit
Visit type
Office visit
Video visit

Message from the clinic:

Please allow time to fill out paper work ahead of your appointment, failure to do so may result in a delay of your video visit.

There are costs associated with COVID testing, click for pricing information:

Mercy Urgent Care providers and team members have worked tirelessly. Your behavior, words, and actions matter. You matter to us, and we ask that you treat our team members in a way that shows they matter to you. We appreciate your patience as we navigate these difficult times.

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VA authorized urgent care center