I've never had an issue until recently with OUC. I made an appointment for 1:00, stating possible sinus infection. I called before 1:00 to see if I could come in earlier and was asked what my symptoms were - then told I would have to come at the scheduled time. I arrived on time and checked in from my car. I wasn't sure if I had to wait in the car because I didn't see anything stating that, so I called. I was told that because of my symptoms I would not be able to be seen without a negative COVID test. This was not stated during the appointment making process, nor was it mentioned when I called and was asked what my symptoms were. This was very frustrating. Luckily I was able to discuss my symptoms over the phone with the physician in order to obtain a prescription and was able to get an on the spot COVID test based on my symptoms. I was very appreciative of the staff members willingness to find an accommodation for me under the circumstances. I will continue to use Ouch! Urgent Care.