Ouch! Urgent Care

As always, Ouch Urgent Care was excellent. I love being able to book my appointment online and not have to worry about how long the wait will be just walking in! The staff here is always so friendly and welcoming, they greet me with a big smile and friendly conversation anytime I have to come in and that hasn't been my experience at other urgent care centers in the past so it's very much appreciated. I came in on February 7th because I had been dealing with cold symptoms for about 6 days at that point with pretty much zero improvements and was concerned I may have contracted the flu. They did a nose swab and 15 minutes later I was relieved to know I didn't have the flu, but sinusitis. The PA talked to me with genuine concern for how I was feeling, clearly demonstrated she had looked into my history and paid attention which is refreshing, and a few minutes later I was on my way with a prescription for a Z pack! It's been just over 24 hours and I'm already breathing so much better and feeling noticeably improved, thank you Ouch!

Wait-Time was brief, quality of care as always was very good, Bedside Manner, Staff Friendliness and Facility Cleanliness were exceptional. However, I have one complaint. When calling to check if X-rays were possible, I was told that until 2:30pm that day I could have an X-ray, only to find out after seeing the doctor, that equipment was not operational. I gave up an appointment at Ft. Meade, were I know, I could have had an X-ray. I opted for the Ouch Clinic because it is closer to home and I was in great pain.