Patient FirstTowson

Honestly it was a very good experience. I was pleasantly surprised that the wait time was so short, and there were only two people (who appeared to be a couple) in the waiting room. There was an option to wait in your car, but at 8:30pm, the wait was so short I did not need to take that option. The waiting room was clean, comfortable, and spacious/socially distanced. Staff were pleasant, listened well, and seemed knowledgeable. Even waiting for the doctor to come to my room took less time than I’ve experienced at other Patient First locations, and I loved being able to fill my prescription right on site. I would definitely recommend the Towson Patient First to anyone.

I had the most unpleasant experience of having Dr. Summers as my provider. We will just say that at no point did I feel cared for by Dr. summers. I was treated like a inconvenience to her. I did not feel she was thorough at any point during the exam, I felt as though the communication was very poor, her interpersonal skills are quite low, and I felt as though my questions were not answered. Not only were my questions not answered, I did not ask my questions because I felt stupid asking her. I paid to come in and speak with a professional and I think I am allowed to ask reasonable questions about my care and my prognosis. I would also say that her manipulations of my foot were painful and not careful whatsoever. I would further say that her treatment plan was remedial at best. I asked to speak to a manager. I was told she was not available so I was directed to the next person in charge. I don’t remember her name but she was very nice. She connect me with a Dr. Eisner. Dr. Eisner was very professional. He answered all my questions. He was very thorough and made me feel good about not only the prognosis but the care plan. I left with all my questions answered, a boot, and I am walking with MUCH more comfort and relief. I have serious concerns about Dr. Summers and I would not recommend patient first again as long as she’s a doctor there. I was embarrassed and I wouldn’t want anyone else feeling that way.