Insurance may not cover certain services or may only cover a portion of the cost. This can depend on your specific plan, deductibles, co-pays, or the services provided. When you receive medical care, there are often costs that your insurance may not cover entirely. This can include deductibles (the amount you pay before insurance starts to cover costs), co-pays (a fixed amount for specific services), and coinsurance (a percentage of the cost of services after the deductible is met). Please contact your insurance provider to understand why certain charges were not covered and to better understand your responsibilities.