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Find Care Near MeURGENT CARE
Urgent care
Pediatric urgent care
EVERYDAY HEALTH
Tdap vaccine
DOT physical
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Accepts insurance & self-pay
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COVID services available
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Wait time
4.0
Quality of care
1.0
Bedside manner
1.0
Staff friendliness
1.0
Facility cleanliness
3.0
1.0
I am an immigrant from a war torn country. I have a myriad of health issues from PTSD, to high blood pressure to anxiety. My primary doctor knows that. Despite that fact, she always refused to help me avoid the "mask" harassment. When I asked her to write me an exemption, she refused because she was afraid she would lose her job. She will gladly give me anxiety chemicals and high blood pressure chemicals, but god forbids she feels compassionate and help me make my life easy so hospitals stop harassing me and exacerbating my anxiety. Please also be aware of: https://doh.wa.gov/emergencies/covid-19/masks-and-face-coverings . I visited the urgent care on 4/16/2023. Please be patient and read my story below. BEGIN: On April 16th, I arrived at Swedish Urgent Care in Washington upon opening, a facility I have frequented for years (since 2012, ..., 2019, 2020, 2021, 2022), after sustaining a rib injury the previous night. At reception, Maria insisted that I wear a mask, despite my explanation of my medical condition preventing me from wearing masks and my current difficulty in breathing due to my rib injury. My rib could have been fractured for all I know, I had difficulty breath. I emphasized my fall, stabbing chest pain, and breathing difficulties. I presented my face shield, which I had previously used without issue during visits to this facility (I visited urgent care at this same location many times, records are there to show, always with a face shield, no one ever harassed me). Initially, Maria allowed me to enter the waiting room, where I anticipated a doctor's screening. However, she returned with another staff member, again demanding I wear a mask, despite my prior explanations regarding my injury and inability to wear a mask. Feeling frustrated and in pain, I raised my voice in desperation, questioning the basis of their policy. Subsequently, Maria and her colleague brought Shawn, who aggressively insisted I leave the facility, exacerbating my anxiety and distress. Ignoring my impaired breathing and balance, Shawn followed me closely and tried to accompany me in the elevator, prompting me to request that he stop due to my growing discomfort. Leaving Swedish Urgent Care without receiving the necessary medical attention. I could barely drive myself with the pain and harassement I received, I visited Evergreen Urgent Care, where the staff compassionately attended to me without pressuring me to wear a mask. The actions of Maria and Shawn at Swedish Urgent Care disregarded my medical condition, harassed me about mask-wearing, and ultimately forced me to leave the facility without care. Given my history at this facility, their treatment raises concerns about the legality of their actions and my rights in this situation. Providence / their staff care more about policy than actual health and compassion of their long term patients. What's funny is that when I shared my story with Evergreen staff, they could not help but talk negatively about Providence/Swedish and how they can relate. You be the judge about this business
Anonymous
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a year ago
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