So my step daughter 17 years old had an appointment Saturday, October 5th at 11am. The receptionnist told her that she wasnt capable to see a doctor cause she couldnt process her insurance card. She said it doesnt work (her words)
It is an international insurance company, their number is reachable on the card 24/7. She said she couldnt reach them...
I called them right away, they said everything is 100% running fine. They even sent me an email to confirm and to send to the receptionnist.
But she said that she could see the doctor after she could pay the amount of the visit and get a refund trought her medical insurance....
I ve talked to the receptionnist over the phone and i explained that she left the house without enought money to pay and i m sure that she could send an invoice if needed to our address (my husband and i came to the office recently without any problems with our insurance card, he has done some XRays etc my step daughter mentioned it as well. The receptionnist founded us in the computer and was aware of it)
She said that she didnt have a manager with her or anyone that could assist her with the card processing and then that actually they dont take anyone on saturdays for physical check up cause there are no doctors on site but only PA...But someone gave her that appointment on saturday!?
(she told me on the phone that this person made a mistake and that is not working there anymore)
I m actually trying to understand as much as i can the situation but it seems that she was very annoyed by me explaining my point of view...she was very condescendant.
She clearly wasnt very helping much and my step daughter left the office emotionaly confused and frustrated...
She is at school monday trought friday from 7am-7pm and this year she has a big high school exam and she needed her inhalator spray and some physical exam check up to play basketball.
She obviously couldnt play sport the next week cause she couldnt get this simple document from the doctor or PA.
I was so shoked by the attitude of the receptionnist, i called her back and explained again giving her the insurance telephone to check with them and fix it so my step daughter could go back the same day at least to get her prescription for her ashma inhaltor.
She finally had enought brain to call the number i gave her and then she called my step daughter on her cellphone she said: « anyway your not covered for this exam so it is better you dont do check up here....»
This was clearly not her problem and i m 100% sure that it is not true. And anyway, we didnt need her advice.
This was clearly NOT professional and NOT acceptable.
ps: i emailed the office and even the doctor portail on the web site...someone deleted all my infos and messages....how illegal and shady is that?
Until today nobody got back to me with an excuse from the office.
We will not go back to see any doctors there cause of their front desk miserable behaviour and we believe we have the right to be respectfully treated.