On August 2, 2020 I was told to do push-ups by Dr. Uchenna Okoronkwo to treat my neck, back, and hand injury. Crazy experience and worst advice ever. Let me back up some... I went to the Sutter Health Urgent Care in Castro Valley, CA because I had recently been in an auto accident and was experiencing neck, lower back, and left hand pain (I grabbed the seat belt with my left hand to brace for impact). I was seen by Dr. Uchenna Okoronkwo, which was a horrible experience. He was far from warm and welcoming, rather he was very callous. I described the accident to him as well as the pain I was feeling. He said he would do an Xray of my hand but would not do them for my neck and lower back (even though I could barely turn my head). When I asked why he said he saw no need to do, that and to get rid of the neck pain he said I could just do push-ups against a counter. He proceeded to demonstrate how to do the push-ups by placing his hands on the counter in the office and going up and down. I looked at him in disbelief. I told him that even if I wanted to it would be impossible because my hand was injured during the accident. He then said I can just do one-handed push-ups, as proceeded to demonstrate the movement with one hand on the counter. I immediately asked for a 2nd opinion, after which he shrugged his shoulders and walked out of the room. I have never been so upset with a doctor. His whole demeanor toward me was disrespectful and unprofessional. It felt as though he was trying to shoo me away as opposed to actually treat me. Never in my life had I heard of one handed push-ups being a pain reliever, and I honestly felt like I wasted my time and, more importantly, money going to see him.
I complained to the Urgent Care Risk Specialist, Robby Livaudais, after-which I received a letter from him stating that the stakeholders agreed that push-ups was an "appropriate" form of care, which didn't make sense. I asked to speak to the doctor who felt it was "appropriate", which was Dr. Patricio Chavez. During my conversation with this doctor I was informed that the "stakeholders" referenced in the letter was Dr. Okoronkwo (the push-up doctor) and Dr. Chavez (his supervisor). Dr. Chavez admitted that he was biased when it comes to his staff. He also said he doesn't know why I was told to do push-ups (which would cause more pain) and that maybe it was because Dr. Okoronkwo was prior military, both in his native African country as well as in the USA. Dr. Chavez stated that he would not have used the word "appropriate" to classify this standard of care (yet it's what was listed in the letter). He also said he would have never told any of his patients to do push-ups and don't know any other physician that would have said that would be okay to do. When I asked if he counseled Dr. Okoronkwo and what the counseling entailed he responded that he told Dr. Okoronkwo to be a little more careful and Dr. Okoronkwo said "okay" (a really brief conversation in passing).
I feel like I'm not only getting the run around, but there is some unethical behavior going on at this facility. I got a letter stating that the care given was appropriate yet no one is verbally saying they agree with that letter (so on paper I'm seeing one thing but over the phone I am being told another). I am completely dissatisfied with this whole experience, and to date nothing has been resolved.