tru Primary & Urgent Care (truHealthNow), Germantown

Open until 8pm

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Wednesday, December 4 (EST)

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Highlights

Overview

What to know before you go

Welcome to trü Primary & Urgent Care. We provide fast, convenient and affordable healthcare that’s all about you. With over 25 years of experience, we treat your most common...

Book an appointment at tru Primary & Urgent Care (truHealthNow) - Germantown. tru Primary & Urgent Care (truHealthNow) is an urgent care center in Germantown, located at 12321 Middlebrook Road.

Offering convenient urgent care services in a comfortable setting, and a proud partner of Solv, tru Primary & Urgent Care (truHealthNow) ensures that your medical needs are addressed promptly and efficiently. We are open 7 days a week, catering to non-emergent healthcare conditions without the need for an emergency room visit.

At tru Primary & Urgent Care (truHealthNow), we provide a broad range of services, all handled by our experienced medical professionals. Our facility boasts state-of-the-art medical equipment and a comfortable waiting area, ensuring your visit is pleasant and effective.

What sets tru Primary & Urgent Care (truHealthNow) apart is the ability to book your visit online in real-time via Solv, significantly reducing your wait time and streamlining your experience. Walk-ins are welcome, but we encourage online bookings to make your visit as quick and stress-free as possible.

Location

12321 Middlebrook Road

101

Germantown, MD, 20874

Office hours

Eastern Standard Time (EST)

Sun

8:00 am - 4:00 pm

Mon

8:00 am - 8:00 pm

Tue

8:00 am - 8:00 pm

Wed

8:00 am - 8:00 pm

Open now

Thu

8:00 am - 8:00 pm

Fri

8:00 am - 8:00 pm

Sat

8:00 am - 4:00 pm

Office photos

Clinic office (0)

Insurance and payments

Insurance

While tru Primary & Urgent Care (truHealthNow) partners with the below insurances, we recommend giving your insurance provider a call to confirm coverage and benefits.

Aetna
Anthem
Blue Cross Blue Shield
Cigna
Humana
Medicaid
Medicare
PPO
Self-Pay
TRICARE
Triwest
United Healthcare

Self-pay

This location accepts payment without insurance. Self-pay prices include an office visit charge unless noted. For more details, .

Services

Office visit

Self-pay:

$125-$345

X-ray (arms, hands, legs, or feet)

Self-pay:

$200-$500

X-ray (chest)

Self-pay:

$190-$500

Flu shot

Self-pay:

$35-$70

Camp physical

Self-pay:

$70

School physicals

Self-pay:

$70

Sports physicals

Self-pay:

$60

Laceration repair (stitches)

Self-pay:

$90-$345 + office visit fee

Solv makes no guarantees regarding the accuracy or completeness of pricing information, as it is subject to the partner's discretion. Prices don't guarantee availability. If you decide to use your insurance for your visit and the claim is fully processed, the clinic may not be able to revert to a self-pay rate, depending on insurance carrier and plan. Taxes may apply.

Patient ratings and reviews

4.5

Overall rating

Wait time

3.4

Quality of care

4.3

Bedside manner

4.4

Staff friendliness

4.3

Facility cleanliness

4.4

What patients are saying...

1.0

I made an appointment and was kept waiting 35 minutes alone in the exam room. Terri Strobel ordered me to have a test performed. Two weeks later and she never called me with the results. I sent 2 emails and spoke with a staff member in the Middlebrook Road location asking her to call me - she never did. Another time she told me to schedule a different test; called and set up the appointment with someone at TruHealth Now's dysfunctional call center in INDIA. When I arrived for my appointment, I was told the test cannot be performed at TruHealth Now but needed to be performed with a Specialist. Ever since Preet Takhar took over TruHealth Now with its calls always routed to INDIA, it has become TOTALLY DYSFUNCTIONAL WITH NO CONSIDERATION FOR LONG TIME PATIENTS OF MEDICAL ACCESS ITS PREDECESSOR.

Anonymous

Mar 4, 2024

5.0

Dr. Olena Ivanova and her staff are truly incredible providers in the Germantown area. You can count on her to be thorough, consistent, and proactive in exploring treatment and care options for all her patients. I have never trusted a provider more in my life. Words truly cannot express how much she has positively impacted the healthcare community. I am grateful to have her on my team.

Anonymous

Feb 28, 2024

1.0

Unable to receive a return call with my test results more than a week later, in spite of sending two emails and speaking with an employee at Middlebrook RD. office LAST WEEK. Totally dysfunctional office and all call center employees in India. I had to wait 35 minutes in the exam room beyond scheduled appointment time. Service has gotten progressively worse since Preet Takhar took over.

Anonymous

Feb 26, 2024

3.0

they told me they lost my urine sample which would seem funny to me at most times but not this time.people nerd to focus.also it seems u tell the nurse or the check on person ur meds and ur pain everythong only to have to repeat it all over again to the dr..turns ouf my pee cip was right where i left it in the men room so that mishap delayed my visit buy about 15 min which was really dumb i felt

Jeff D.

Jan 10, 2023

Verified

4.0

Good Urgent Card Facility. Once in the treatment room, I wax treated quickly and professionally. X-rays revealed two broken bones in my foot! Grateful I was sent to a specialist for treatment on the same day.

Mary K.

Jan 9, 2023

Verified

1.0

I don't know who they are, never heard of them. They just keep filling my inbox up with emails. Wish they would just go away.

Michael R.

Jan 8, 2023

Verified

5.0

I was there for my DOT exam, however, the entire staff were quite respectful. I took me a reasonable amount of time to complete the whole process. It is my to go to clinic.

Paul B.

Jan 7, 2023

Verified

5.0

I like Terry and consistency of care when I am in need

Peter S.

Jan 2, 2023

Verified

5.0

Medical Access has been extremely convenient and accessible. My primary care office is still double charging, once for a Telehealth visit and again to be seen in the office which is making it twice as difficult to get an appt and any customer service.

Suzanne L.

Dec 30, 2022

Verified

5.0

Staff were wonderful.

Brendan Y.

Dec 26, 2022

Verified

All reviews are opinions of patients and do not represent the opinions of Solv.

Frequently Asked Questions

How do patients rate tru Primary & Urgent Care (truHealthNow) in reviews?

674 patients have shared ratings for tru Primary & Urgent Care (truHealthNow) in Germantown on Solv. The average rating is 4.5 out of 5. That includes 3.4 for wait-time, 4.3 for quality of care, 4.4 for bedside manner, 4.3 for staff friendliness, and 4.4 for facility cleanliness. You can read all the individual patient reviews on tru Primary & Urgent Care (truHealthNow)’s profile.

How do I make a booking at tru Primary & Urgent Care (truHealthNow), Germantown?

You can book a visit with tru Primary & Urgent Care (truHealthNow) directly through Solv. The clinic also accepts walk-in patients, however, booking in advance usually minimizes your wait time, allowing you to get in and out of the urgent care quicker.

What insurance does tru Primary & Urgent Care (truHealthNow) accept?

tru Primary & Urgent Care (truHealthNow) accepts Aetna, Anthem, Blue Cross Blue Shield, Cigna, Humana, Medicaid, Medicare, PPO, Self-Pay, TRICARE, Triwest, United Healthcare. Depending on your specific insurance plan, your out of pocket visit cost will vary. Contact the clinic directly for further details.

How much does an urgent care visit cost at tru Primary & Urgent Care (truHealthNow)

Depending on insurance status and whether tru Primary & Urgent Care (truHealthNow) is in-network with your specific plan, an urgent care visit to this location may vary. Generally speaking, a co-pay for the visit itself will range from $35-75 with lab tests and other services possibly increasing that total. Without insurance, the self-pay price of a visit will likely be between $100-250 depending on the reason for visit or prescribed treatment plan. Additional services such as lab tests, x-rays, medications, and other services may be additional costs. Please make sure to talk with your provider about the costs prior to receiving treatment.

What are the primary services of tru Primary & Urgent Care (truHealthNow), Germantown?

As an urgent care center, tru Primary & Urgent Care (truHealthNow) treats a range of non-emergent injuries and illnesses, as well as provides certain preventative care. More specifically, tru Primary & Urgent Care (truHealthNow) will provide a variety of vaccinations, annual exams and sports physicals, general lab tests and screenings, and diagnose and treat routine conditions like the common cold, flu, infections, rashes, allergies, strep throat, and more.

Where is tru Primary & Urgent Care (truHealthNow), Germantown located?

tru Primary & Urgent Care (truHealthNow) is located at 12321 Middlebrook Road in Germantown and serves patients throughout the area.

Is tru Primary & Urgent Care (truHealthNow), Germantown open on the weekends?

Yes. tru Primary & Urgent Care (truHealthNow) is open on weekends including Saturday 8:00 am - 4:00 pm and Sunday 8:00 am - 4:00 pm.

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The content provided here and elsewhere on the Solv Health site or mobile app is provided for general informational purposes only. It is not intended as, and Solv Health, Inc. does not provide, medical advice, diagnosis or treatment. Always contact your healthcare provider directly with any questions you may have regarding your health or specific medical advice.

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