"This Urgent Care facility needs to up their game regarding quality control, follow through, communication, and complete disclosure regarding costs. I called Urgent Care on Monday, 12 August 2019, and inquired about STD testing. I was told the cost would be in the $250 range. I walked into Urgent Care that evening, I was quoted a price, I paid that price, and the urine and blood tests were taken. On Wednesday, 14 August, Urgent Care called to tell me the results, and said everything came back good. When I picked up the printed copy, I noticed two of the tests had no results, and the reason was that the lab stated they did not receive a urine sample. I asked to speak with a member of the medical team. I was told they were all busy and that I should call later. I did, and no one was available, but I was assured someone would call me back Thursday. No one did. On Friday, 16 August, I called again and insisted on speaking to someone. An MA came on the line, pulled up my lab results, told me everything looked good, and asked what my question was. I asked him to look closely at two particular tests that had no indicated results. He did, then he put me on hold, and when he returned, he apologized and said it looked like the lab did not receive my urine sample. That's what I had been trying to confirm for two days! I returned to that Urgent Care facility that day and provided another urine sample. Late on Monday, 19 August, I received an email from Sonora Quest Labs informing me that my lab work was complete and I should contact Urgent Care. It took until Thursday, 22 August, after repeated calls from me, for Urgent Care to final produce the results from the two final tests. It was painfully and unnecessarily slow, but it was complete. Then in the mail on 22 August, I received a bill from the original lab for $532. This is unacceptable. I was not informed there would be additional charges. Had I been informed, I would have found another provider for these tests. Urgent Care has disappointed me throughout this entire experience."