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Urgent Family Care, PLLC - Video Visit Logo

COVID testing
Business hours
Opening Soon
Opens 9am
Clinic Address108 Lovell Rd, Suite B, Knoxville, TN, 37934
Accepted insurance types
Accepts Medicaid, Medicare, PPO, Self-Pay, TRICARE

Urgent Family Care, PLLC, Video Visit is a virtual health clinic based in Knoxville offering telehealth, or video visits, to patients in the State of Tennessee. They are open 7 days a week, including today from 9:00AM to 7:00PM seeing patients with non-emergent healthcare conditions where an in-person visit may not be necessary for accurate diagnosis. To make things even easier, Urgent Family Care, PLLC, Video Visit offers you the ability to book online in advance through Solv so you can plan exactly when your virtual visit will take place.

If you are looking to learn more about urgent care including statistics, trends, FAQs and other useful information, check out our blog to empower your knowledge as a healthcare consumer. 

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Video visit hours

Eastern Daylight Time (EDT)
9:00 am - 7:00 pm
9:00 am - 7:00 pm
9:00 am - 7:00 pm
9:00 am - 7:00 pm
9:00 am - 7:00 pm
9:00 am - 7:00 pm
9:00 am - 7:00 pm
COVID Testing at Urgent Family Care, PLLC - Video Visit
Read below to understand which test is best for your needs. To protect yourself and others, please follow the latest guidance CDC and FDA.


Labs and Tests

  • COVID-19 send-out test
  • COVID-19 test

Accepted Insurance Plans

Contact your insurance company before your visit to ensure the clinic is in network for the service(s) you're seeking.

Ratings & Reviews

Overall Rating 4.8
Based on 259 Ratings
Wait Time
(174 Ratings)
Quality of Care
(170 Ratings)
Bedside Manner
(168 Ratings)
Staff Friendliness
(169 Ratings)
All reviews are opinions of patients and do not represent the opinion of Solv.
Showing 20 Top Reviews
Reviewed in
I came in for a Covid test. I just needed the test and had no symptoms, but I was required to wait to see a Doctor just so he could say that I was all set to do. I am sure it was so that you could charge for an office visit. It was an unnecessary waste my time, as well as other patient's time that might actually need to see a doctor.
Reviewed in
Fast friendly service. Dr was very attentive and really listened to how I was feeling . Best nurse I’ve experienced with both swabs for flu strep and covid. Very gentle and caring. I love these folks and highly recommend.
Reviewed in
Always happy with my experience with Family Urgent Care
Reviewed in
Everything went well. Very kind staff
Reviewed in
You all did a wonderful job and I feel like you went above and beyond to help us. Thank You!
Reviewed in
Medical assistant and the doctor I saw were so personable and made me very comfortable. Got me in and out quickly and gave me the answers I needed!
Reviewed in
Excellent experience. Loved the staff, quick appointment and all my questions were answered. Love that I can speak directly to a person and not an answering service. Will always come here.
Reviewed in
The best nurse practitioner
Reviewed in
Very professional and courteous. Will definitely go back
Reviewed in
Only saw 2 people both great
Reviewed in
Staff was very friendly and attentive! Loved the whole experience! Definitely recommend!
Reviewed in
I had a very positive experience at this clinic! Thank you for the excellent care provided today.
Reviewed in
Their was a worker that came outside after I was tested that I waved to who didn’t even wave back. It wasn’t the woman who tested me though.
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The doctor was friendly and knowledgeable. She took the time to listen to me and gave excellent feedback. Fast convenient service!
Reviewed in
Was good experience under the situation with COVID-19. Was treated from my car and await the results of my testing.
Reviewed in
Scheduling an exam/COVID test was easy to do online. Once we arrived for our appointment time we called from the car. Took care of a few registration papers from my phone in the car and they asked questions about symptoms then came out to swab. Very easy and quite quick. Probably took 45 min total at the urgent care center.
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Literally so nice!
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Message from the clinic:


If you have been exposed to COVID-19 and have NO symptoms you can schedule a Telemedicine Visit.


Step 1- Schedule a Telemedicine Visit.

Step 2- Drive to UFC. Upon arrival to UFC STAY IN YOUR CAR and call (865)288-7777

Step 3- One of our staff will go to your car or will instruct you to come to one of our designated COVID-19 testing rooms and perform COVID-19 PCR test (Rapid test can't be done to exposed person who has NO symptoms).

Step 4- Go home and quarantine.

Step 5- We will call you with the test results within 24-72 hours.

Time of results varies based on infection rate in Knox County.