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Urgent Family Care, PLLC - Video Visit Logo

Offers COVID test
Business hours
Closed Now
Clinic Address108 Lovell Rd, Suite B, Knoxville, TN, 37934
Accepted insurance types
Accepts Medicaid, Medicare, PPO, Self-Pay, TRICARE

Urgent Family Care, PLLC, Video Visit is a virtual health clinic based in Knoxville offering telehealth, or video visits, to patients in the State of Tennessee. They are open 7 days a week, including today from 9:00AM to 7:00PM seeing patients with non-emergent healthcare conditions where an in-person visit may not be necessary for accurate diagnosis. To make things even easier, Urgent Family Care, PLLC, Video Visit offers you the ability to book online in advance through Solv so you can plan exactly when your virtual visit will take place.

If you are looking to learn more about urgent care including statistics, trends, FAQs and other useful information, check out our blog to empower your knowledge as a healthcare consumer. 

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Video Visit Hours

Eastern Daylight Time (EDT)
  • Sat9:00 am - 7:00 pm
  • Sun9:00 am - 7:00 pm
  • Mon9:00 am - 7:00 pm
  • Tues9:00 am - 7:00 pm
  • Wed9:00 am - 7:00 pm
  • Thu9:00 am - 7:00 pm
  • Fri9:00 am - 7:00 pm
  • COVID Testing

    Urgent Family Care, PLLC is offering COVID testing to identify if you've been exposed to coronavirus. Availability is subject to change.
    covid testing icon
    COVID Test
    • A screening may be required to check if you're eligible for a COVID test.
    • This clinic offers video visit and phone call screenings.
    • To learn more about the screening process, call the clinic.
    • To get started, book a visit with "COVID test" as your reason for visit.
    • This COVID test is done in the parking lot.
    • Clinic staff will collect a sample by a nasal swab, mouth swab, or saliva test, depending on the type of testing available at the clinic.
    • Tests are analyzed at an offsite lab.
    • An increase in demand may result in longer wait times. Call the clinic for the latest estimates.
    • The clinic will provide information on how you'll receive your results.


    Labs and Tests

    • COVID-19 Send-Out Test
    • COVID-19 Test

    Accepted Insurance Plans

    Contact your insurance company before your visit to ensure the clinic is in network for the service(s) you're seeking.

    Ratings & Reviews

    Overall Rating4.8
    Based on 258 Ratings
    (174 Ratings)
    Quality of Care
    (170 Ratings)
    Bedside Manner
    (168 Ratings)
    Staff Friendliness
    (169 Ratings)
    All reviews are opinions of patients and do not represent the opinion of Solv.
    Showing 20 Top Reviews
    Reviewed in
    I came in for a Covid test. I just needed the test and had no symptoms, but I was required to wait to see a Doctor just so he could say that I was all set to do. I am sure it was so that you could charge for an office visit. It was an unnecessary waste my time, as well as other patient's time that might actually need to see a doctor.
    Reviewed in
    Fast friendly service. Dr was very attentive and really listened to how I was feeling . Best nurse I’ve experienced with both swabs for flu strep and covid. Very gentle and caring. I love these folks and highly recommend.
    Reviewed in
    Always happy with my experience with Family Urgent Care
    Reviewed in
    Everything went well. Very kind staff
    Reviewed in
    You all did a wonderful job and I feel like you went above and beyond to help us. Thank You!
    Reviewed in
    Medical assistant and the doctor I saw were so personable and made me very comfortable. Got me in and out quickly and gave me the answers I needed!
    Reviewed in
    Excellent experience. Loved the staff, quick appointment and all my questions were answered. Love that I can speak directly to a person and not an answering service. Will always come here.
    Reviewed in
    The best nurse practitioner
    Reviewed in
    Very professional and courteous. Will definitely go back
    Reviewed in
    Only saw 2 people both great
    Reviewed in
    Staff was very friendly and attentive! Loved the whole experience! Definitely recommend!
    Reviewed in
    I had a very positive experience at this clinic! Thank you for the excellent care provided today.
    Reviewed in
    Their was a worker that came outside after I was tested that I waved to who didn’t even wave back. It wasn’t the woman who tested me though.
    Reviewed in
    Reviewed in
    The doctor was friendly and knowledgeable. She took the time to listen to me and gave excellent feedback. Fast convenient service!
    Reviewed in
    Was good experience under the situation with COVID-19. Was treated from my car and await the results of my testing.
    Reviewed in
    Scheduling an exam/COVID test was easy to do online. Once we arrived for our appointment time we called from the car. Took care of a few registration papers from my phone in the car and they asked questions about symptoms then came out to swab. Very easy and quite quick. Probably took 45 min total at the urgent care center.
    Reviewed in
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    Literally so nice!
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    A message from the clinic:


    If you have been exposed to COVID-19 and have NO symptoms you can schedule a Telemedicine Visit.


    Step 1- Schedule a Telemedicine Visit.

    Step 2- Drive to UFC. Upon arrival to UFC STAY IN YOUR CAR and call (865)288-7777

    Step 3- One of our staff will go to your car or will instruct you to come to one of our designated COVID-19 testing rooms and perform COVID-19 PCR test (Rapid test can't be done to exposed person who has NO symptoms).

    Step 4- Go home and quarantine.

    Step 5- We will call you with the test results within 24-72 hours.

    Time of results varies based on infection rate in Knox County.