Browse Services
Find Care Near MeURGENT CARE
Urgent care
Pediatric urgent care
EVERYDAY HEALTH
Tdap vaccine
DOT physical
School physicals
Accepts insurance & self-pay
|
COVID services available
Both appointments and walk-ins available
If you are experiencing a medical emergency, call 911 immediately. River Oaks Emergency Room, A Village Emergency Center is an emergency room, commonly called an E.R., providing critical and life saving healthcare services to patients throughout theHouston area through their location at2320 S Shepherd Dr. They are required by law to be open 24 hours a day, 7 days a week, even on national holidays like Thanksgiving and Christmas.
While their availability can be enticing, you should really only visit an E.R. if you absolutely have to as they can be quite expensive and have much longer wait times than an walk-in urgent care center. In fact, some insurance carriers have begun to refuse paying for emergency room visits that were in fact non-emergent. An interesting fact that about 50% of emergency room diagnosis could be addressed at a quicker, less expensive urgent care center.
If you are looking to learn more about emergency rooms and when (and when not) to visit one, statistics, trends, FAQs and other useful information, check out our blog to empower your knowledge as a healthcare consumer.
Insurance is accepted as payment for visits and services at this clinic.
This clinic accepts payment without insurance. Self-pay prices include an office visit charge unless noted. For more details, .
Is this your clinic?
No ratings yet
Wait time
1.0
Quality of care
1.0
Bedside manner
1.0
Staff friendliness
1.0
Facility cleanliness
1.0
1.0
I experienced racism at this facility. I called ahead of time to schedule an appointment for a COVID test, and arrived 15 minutes prior to the appointment. (When I walked in, there were 2 employees at the front desk and neither person greeted me.) But anyway, I waited and waited. There was only 1 other person in the waiting room. A “known” patient walks in, the staff greeted him by name and asked what he needed. The man advised that he needed a COVID test. And guess what happened next?! They took him right on back to get tested! Meanwhile, I’m the only patient sitting in the waiting room and it’s past my appointment time. So, at that point I decided to leave. While I’m sitting in my car searching my phone for another facility, the front desk employee knocks on my window and asked was I still getting tested. I responded “No, thank you. I’ve waited long enough.” She said that the nurse was ready for me and she apologized that it took a long time bc she’s training a new employee. I told her “No, thank you; It has nothing to do with a new employee. Another patient just walked in and got tested, so why am I still waiting?” The employee apologized and said, “Honestly, it’s because the patient is white. The staff is white too and they know him, so they told me to let him go back to get tested. There’s nothing I could do. I’m so sorry. Please come back in, you can get tested now.” This was my first and last visit obviously! This place cares more about the color of a human being’s skin than it does their health. Last time I checked we all bleed the same regardless. Grow up. I’ve worked in a hospital and have never experienced the disrespectful, insulting, terrible “customer service” as I did here.
Anonymous
|
2 years ago
All reviews are opinions of patients and do not represent the opinions of Solv.
This location is not bookable on Solv.
Claim this listing now to edit business details and hours.