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Pediatric urgent care
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Quality of care
Daniela Schlechter was the PA I saw for UTI symptoms recently. She wound up being overbearing and unprofessionally alarmist. I needed to go and see an actual doctor at a reputable place, later the same day, in order to clear up all the needless drama she caused. I told her during the patient interview I was a sexual assault survivor and that is why I didn't want her doing the pelvic exam she offered(?). Nonetheless, she proceeded to insist on a physical exam-- for a possible uti. Odd, but not unheard of I guess. I flinched upon being touched, and apparently between that and me having told her I had been kept up last night over feeling a UTI starting (actually it was the worry not the pain that kept me waking up but it was difficult to clarify since she didn't ask again but ran immediately to conclusions), she suddenly swooped on the new diagnosis of diverticulitis. Not only that, but she then tried to convince me that I could not make it TWO DAYS without being at great risk of ending up with a ruptured colon and colostomy bag if I did not go straight to an ER or their 'super' location. Yes, that was what she told me. I had no actual indications at all of diverticulitis as it turned out, and the pain I pointed out to her was shown to me by the doctor I saw later, to be in the wrong area for diverticulitis-- he generously told me she must be 'new' or 'a worrier'. She spent a lot of time trying hard to convince me, as if my life depended on it, that this was the appropriate diagnosis. When I tried to ask her if it were possible I was just 'flinchy', since she was basing her entire change of diagnosis on how much I flinched during the "physical exam" she refused to consider this idea, and dug her heels in as if her credibility were now being called into question! AT NO POINT did she ever ask me how much pain I was actually in, on a scale or in any other way. Instead, she played the 'i'm the professional' card and basically scared me into doing bloodwork, and promising her I'd go get a ct scan as the next step! She also played up the illogical idea that I should get bloodwork done there now so I would know the next day if my white blood cell count was 'sky high' so I would go 'straight to an E room'. She told me she would be contacting me personally after 1pm the next day to go over the results even if someone else was on staff, again, acting as if hours counted. I never heard from her again. I really did not appreciate her ramping up my anxieties. I can only assume she puts more stock in jumping to dramatic conclusions on the off chance it may 'save a life' than realistically sitting down and finding an actual answer not based on browbeating the patient into agreeing with you. I was hesitant to post a negative review bc maybe she has an anxiety disorder making her so extreme, but I was made to feel so needlessly scared and misinformed by this experience that I have to say something. The irritation I was feeling in my bladder and urinary tract turned out to be the new vitamins I was taking. They caused irritation to my bladder wall because I had been taking a lot of them as a new years resolution along with becoming dehydrated. Not diverticulitis or anything close to that. The cure found by the doctor at the legit place-- "let's trying having you stop the vitamins and drink some extra water for the next couple days and see if the pain improves." It completely resolved from drinking water and stopping the vitamins. Not from a ct scan. And, I came to find out that her warning me ominously as I left "if you insist on not going straight in for a ct scan, when you go home, don't eat anything with seeds in it, it's what causes diverticulitis" is not even true! That is a myth!! This was the final blow to my ability to trust zoomcare, after a few iffy past experiences. It is just not worth the convenience and ease of getting in, having actively faulty practitioners there.
2 years ago
All reviews are opinions of patients and do not represent the opinions of Solv.