AllCare Family Medicine & Urgent Care, Bethesda

This place is a embarrassment to the medical society. I wish I would've read the other reviews before coming to this place, as the 2.4/5 rating is spot on, if not too high for this establishment. To start, I made an online appointment to get a diagnosis on a current condition, however, I found out 5 minutes before the appointment that it was switched to in person. I busted my butt getting there ontime, only to wait in a patients room for 45 min. Not only did 1. Nobody even come in to ask why i was there, but 2. they started treating walk-ins that showed up 35min after me, before treating/acknowledging me. After 45 min i started roaming their halls callling out for a doctor. I was told no doctors are currently availbale, however, a SMOOTHIE delivery was made, and all of a sudden 6 doctors come out of the woodworks of the building to get their smoothie. This is a place where they value smoothies over human's health. Once I FINALLY got someone to see me, they asked a few questions, and sent in the blood tech. The blood tech took my blood then told me to leave. I informed him that i not only do not have a diagnosis, i am still in current pain and would like a topical cream for instant relief. He had no idea what was going on. The doctor came in and essentially said "i am not 100% sure what it is, but we are going to diagnose you with X condition". I argued with her that the transmission of the X condition was impossible for me to have gotten, as it is only transmitted one way. She ignored my pleas and sent me off. This ended up being the wrong diagnosis, as i argued with her, but not only this, they forgot to prescribe my topical cream for the misdiagnosed condition. Once they FINALLY got my bloodwork back and got accurate results, i in fact had Z condition, not X. So not that i have a known diagnosis, it took me almost 10 DAYS (yes 10 days once they knew my condition!!!!!) to prescribe my medication. Once again THEY FORGOT!!!! I was told "sorry our bad". I tried reaching out to the office to speak to a director and talk to them about the situation i experienced at their practice. When doing so, the members of All Care threw me in a loop with different contacts (NONE of which have returned my phone calls and voicemails for 8 days now). After getting through to nobody, i was essentially told that they arent really sure who their managing director is and that they dont really know who to report to. This is mind-boggling absurdity. THey have nobody above them to report to, or hold them accountable, or they dont know, or they just lie about it so that patients who experience terrible appointments (like me and the many many many reviews of this place) cannot correctly address someone in the company about the issue. As a medical establishment, patients are supposed to trust these people with their health and well being. These are two things that this establishment does not care about. It is extremely embarrassing and unsettling that people in this establishment act with less care/regard to human health than most anyone ive met. I was told management doesnt care unless people leave a poor review, so here it is. Management, I know you guys DO NOT CARE about any of this, as these practices have been clearly going on for some time. However, I hope that this review can forewarn people in the area and help guide them to go to a different establishment. I would highly highly advise going ANYWHERE else other than here. Unless you wanted to be treated extremely poorly and have your conditions misdiagnosed, as well as prescriptions delayed 1-3 weeks, anywhere is better than here.

My wife had been feeling ill all day. We had hoped that her symptoms would pass. Unfortunately , they did not. I telephoned the Drs. office, three times to speak with someone at the Bethesda location. the first time I was kept on hold for over 20 minutes, after which time they disconnected the call. I called back to determine the medication my wife had been prescribed for a similar occasion in Dec.Finally I was advised of the medication and was told that they would be open for walk in until 7:00PM. We arrived at 6:30 pm. After waiting 15 minutes, we were told that the Dr.Captain could not see my wife today inspite of the pain and discomfort which my wife was experiencing. We were told that she had a 6:45 appointment and could not wait to see my wife. I was surprised by the lack of empathy and professionalism of the so called Dr. After I asked to speak to her she advised that there was nothing that she could do. She just didn't have time.