It took several minutes to complete the check in process which included attaching photos of insurance card and drivers license via my cell phone and the clinic I-pad. The front desk associate, nurse and PA were very nice and helpful. Thank you!

Called after a job interview to let them know I was headed their way for a pre-employment drug test/TB skin test and to see if I needed to schedule and was told there’d be no wait, which I don’t know why there’d be in other circumstances since the waiting room was empty besides me. Proceeded to wait for 30 minutes. By all appearances in the clinic area, it was not remotely busy. Preemptive of literally anything occurring at all, the nurse had an attitude.

Dr Jackson and all the staff  were excellent, very efficient process start to finish.

I was unable to get in to see my PCP and was getting frantic, because my ear pain had become unbearable. I was reminded of your clinic and went to see you immediately. Your staff was so friendly, professional and knowledgeable. I am so especially thankful for how well Nurse Kelly and PA Branson took care of me. Great Stall! Thanks so much!

Everyone on the entire staff was friendly, congenial, and patient care was treated with professional expertise!!! 👍👏👌

The provider came in the door with the attitude that he just wanted to write things up and get me on my way. I do not feel that he listened to what I was trying to tell him or took my symptoms seriously. He seemed to try to put words in my mouth to convince me that I was getting better, which I am not. This was quite a change from the previous provider that I saw there. The rest of the staff were fine, but I would prefer a different provider next time.

This was a walk in on a Sunday. Excellent service andl attention to detail. Very understanding and informative doctor and nurse

Scheduled a appointment & got right in. It was so fast. Everyone was nice. Will definitely go back!

I have been to 2 physical therapists then to 1st doctor in less than a week, with what I thought was a really bad vertigo spell, long story short 1st doctor wasn't concerned even though I pleaded that something was definitely wrong....Dr. Robert Jackson was total opposite! Starting with scheduling, the options were ENDLESS!! How convenient and easy it was to get appointment and very quickly and last minute!!!! As soon as I arrived, the office manager (for the life of me, I can't think of her name😔) greeted me very sincerely and got right to getting me checked in. Within a few minutes I had barely got in the chair to wait before McKenna's smiling face was greeting me ready to start vitals! She was very sweet and caring, listening intently! Took me to the room, and soon after Dr. Jackson came in...first impression very kind face and demeanor! Listened closely to every word of my symptom story which at this point was a weeks worth of episodes....he was very reassuring in a scary situation for me, he immediately did an exam then said he wanted to run all the test and get Started so we could get closer to finding an answer for the way I was feeling! All of my symptoms could be related to so many different things, and he wanted to cover everything....So the tests began immediately...urine, ekg, & blood work! How easy and convenient for a PCP, don't have to go all over town for multiple visits! They even gave me a blanket because I was rather chilly! We got finished with all the test and Dr. Jackson came back in and said he was gonna even try to help relieve or ease symptoms a little until we got blood work back!! Such a great experience and what an absolute pleasure it was meeting the staff! I HIGHLY recommend Dr. Jackson and his team at American Family Care...I live in a small town with tons of Dr.s in-between but it is worth the little extra drive for me to have a good doctor! I will return!!

ABSOLUTELY the BEST care in Sumner Co. Highly recommended!