American Family Care, West Springfield

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Highlights

Modern patient experience

Mobile check-in, Mobile waitlist, Online paperwork

Overview

Book an appointment at American Family Care - West Springfield. American Family Care is an urgent care center in West Springfield, located at 18 Union St.

Offering convenient urgent care services in a comfortable setting, and a proud partner of Solv, American Family Care ensures that your medical needs are addressed promptly and efficiently. We are open 7 days a week, catering to non-emergent healthcare conditions without the need for an emergency room visit.

At American Family Care, we provide a broad range of services, all handled by our experienced medical professionals. Our facility boasts state-of-the-art medical equipment and a comfortable waiting area, ensuring your visit is pleasant and effective.

What sets American Family Care apart is the ability to book your visit online in real-time via Solv, significantly reducing your wait time and streamlining your experience. Walk-ins are welcome, but we encourage online bookings to make your visit as quick and stress-free as possible.

Location

18 Union St

West Springfield, MA, 01089

Office hours

Eastern Standard Time (EST)

Sun

8:00 am - 5:00 pm

Mon

8:00 am - 8:00 pm

Tue

8:00 am - 8:00 pm

Closed now

Wed

8:00 am - 8:00 pm

Thu

8:00 am - 8:00 pm

Fri

8:00 am - 8:00 pm

Sat

8:00 am - 5:00 pm

Office photos

Insurance and payments

Insurance

While American Family Care partners with the below insurances, we recommend giving your insurance provider a call to confirm coverage and benefits.

Aetna
Anthem
Blue Cross Blue Shield
Cigna
Humana
Medicaid
Medicare
PPO
Self-Pay
TRICARE
United Healthcare

Self-pay

This location accepts payment without insurance. Self-pay prices include an office visit charge unless noted. For more details, .

Services

X-ray (arms, hands, legs, or feet)

X-ray (chest)

Flu shot

Camp physical

School physicals

Sports physicals

Laceration repair (stitches)

10-panel drug test

5-panel drug test

Hepatitis test

Wart removal

Solv makes no guarantees regarding the accuracy or completeness of pricing information, as it is subject to the partner's discretion. Prices don't guarantee availability. If you decide to use your insurance for your visit and the claim is fully processed, the clinic may not be able to revert to a self-pay rate, depending on insurance carrier and plan. Taxes may apply.

Patient ratings and reviews

4.6

Overall rating

Wait time

4.1

Quality of care

4.7

Bedside manner

4.7

Staff friendliness

4.7

Facility cleanliness

4.7

What patients are saying...

5.0

Everybody, there was very friendly and nice and fast

Ana O.

Mar 9, 2026

Verified

5.0

Care team took care of me so well and got me exactly what I needed. Feeling so much better now, very thankful for you all.

Tyler B.

Mar 9, 2026

Verified

5.0

The staff are always so pleasant and helpful! They get you in quickly as possible, always a great experience!

Aaron D.

Mar 9, 2026

Verified

5.0

The dr I saw was amazing, I’ve seen her before and she’s always wonderful and compassionate.  The front desk staff was probably overwhelmed as it was busy, but she wasn’t as friendly

Jennifer M.

Mar 7, 2026

Verified

5.0

I came in with a facial liaison which resulted in needing stitches. I was quickly taken into triage and everything was quickly addressed. The PA had a great attention to detail, calming bedside manner and provided clear communication throughout the process and with post procedure directions. I would highly recommend d the provider. Exceptional service!

Megan C.

Mar 5, 2026

Verified

5.0

Feel much better after taking my prescription wait was short that is my preferred place to go

Doris R.

Feb 28, 2026

Verified

5.0

Stopped in after battling some type of cold for about a week. Provider was very good at assessing my condition and recommendation of medication. Definitely a must if you’re looking for some urgent care no appointment needed staff, friendly and attentive.

Ruben H.

Feb 25, 2026

Verified

3.0

Scheduling was okay, did all my paperwork online which makes everything smooth, check in was quick too, did that online but I had to wait for a while to be seen. Other than that, the care was good

Adella A.

Feb 19, 2026

Verified

4.0

Gave me the medicine I needed for the swelling in my hand. Thank goodness

Elaine C.

Feb 19, 2026

Verified

5.0

Scheduled an appointment online and did all the paper work.  Made the whole process easy and quick.

Elaine S.

Feb 19, 2026

Verified

All reviews are opinions of patients and do not represent the opinions of Solv.

Frequently Asked Questions

How do patients rate American Family Care in reviews?

1,228 patients have shared ratings for American Family Care in West Springfield on Solv. The average rating is 4.6 out of 5. That includes 4.1 for wait-time, 4.7 for quality of care, 4.7 for bedside manner, 4.7 for staff friendliness, and 4.7 for facility cleanliness. You can read all the individual patient reviews on American Family Care's profile.

How do I make a booking at American Family Care, West Springfield?

You can book a visit with American Family Care directly through Solv. The clinic also accepts walk-in patients, however, booking in advance usually minimizes your wait time, allowing you to get in and out of the urgent care quicker.

What insurance does American Family Care accept?

American Family Care accepts Aetna, Anthem, Blue Cross Blue Shield, Cigna, Humana, Medicaid, Medicare, PPO, Self-Pay, TRICARE, United Healthcare. Depending on your specific insurance plan, your out of pocket visit cost will vary. Contact the clinic directly for further details.

How much does an urgent care visit cost at American Family Care

Depending on insurance status and whether American Family Care is in-network with your specific plan, an urgent care visit to this location may vary. Generally speaking, a co-pay for the visit itself will range from $35-100 with lab tests and other services possibly increasing that total. Without insurance, the self-pay price of a visit will likely be between $100-250 depending on the reason for visit or prescribed treatment plan. Additional services such as lab tests, x-rays, medications, and other services may be additional costs. Please make sure to talk with your provider about the costs prior to receiving treatment.

What are the primary services of American Family Care, West Springfield?

As an urgent care center, American Family Care treats a range of non-emergent injuries and illnesses, as well as provides certain preventative care. More specifically, American Family Care will provide annual exams and sports physicals, general lab tests and screenings, and diagnose and treat routine conditions like the common cold, flu, infections, rashes, allergies, strep throat, and more.

Where is American Family Care, West Springfield located?

American Family Care is located at 18 Union St in West Springfield and serves patients throughout the area.

Is American Family Care, West Springfield open on the weekends?

Yes. American Family Care is open on weekends including Saturday 8:00 am - 5:00 pm and Sunday 8:00 am - 5:00 pm.

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The content provided here and elsewhere on the Solv Health site or mobile app is provided for general informational purposes only. It is not intended as, and Solv Health, Inc. does not provide, medical advice, diagnosis or treatment. Always contact your healthcare provider directly with any questions you may have regarding your health or specific medical advice.

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