CareNow - Allen

WORST EXPERIENCE EVER. I went in to get a covid test on Saturday 11/21 out of precaution before seeing family on thanksgiving. I was told it could take 3-5 business days to get results but they would call me when they came in. A week goes by and I had no call and no results on labcorp portal (which they have a sign in the office saying you can see results on there). Finally a week and 2 days later on 11/30 I call to get update and they have my results in. The didn’t call or email with the results and I was stuck waiting until way after the holiday to get results. Then I find out that they had my results the same say I was in the office!!! Longer than a week later and they were never going to call with the results. Worst experience and a complete waste of money. I will never go back to a care now ever again and will tell anyone that asks to not go here and pick a different urgent care facility to go to.

Went to Allen Care Now facility on March 24, 2020 with chest pain and finger joint complaint. Filled out online check in at 3:24 pm with those symptoms, reiterated the same symptoms to the receptionist who called to confirm my appointment. Upon arriving to the facility, filled out paperwork that clearly stated the same chest pain symptoms and had to wait outside a while due to Covid procedures. When I finally got in, I had my vitals taken and the doctor arrived only to inform me that the facility doesn't have the necessary equipment to diagnose chest pain and that I should go to the ER in case I was having a heart attack. Joint pain was not even addressed. An hour and a half passed between my check-in and getting out of Care Now facility, which if I really was having a heart attack, could be a matter of life and death. Needless to to say, I received the full bill for my visit and my dispute case on this matter filed on 5/21/20 was denied. They also completely ignored the BBB complaint I filed.

THE STAFF HERE AND THE SUPERVISOR LIE. GOOD LUCK WITH YOUR MEDICAL CARE HERE. This review is from an educated consumer (with a Masters degree) who experienced how disorganized and dishonest the patient care is at this location. Update Monday 2/18/19: Spoke with a supervisor for this location. Supervisor disclosed that they received a shipment of flu shots Friday. Communication at this location is non-existent because she informed the Friday staff they had received flu shots. That message was not relayed to the Saturday staff and when we were there on Saturday they said they do not carry a flu vaccine for ages 5-8 (after waiting an hour). Furthermore, the supervisor *admitted* that the staff was not familiar with the vaccine they had received on Friday as they received a new shipment as the previous manufacturer had stopped making the vaccine. Per the supervisor, the staff was trained today, which is two days AFTER we were requesting said shot to be administered. So what is it? They don't every carry flu shots for 5-8yr old? They usally do and don't have them? They couldn't find the box? AND WHY DID THEY TELL US WE COULD HAVE A FLU SHOT FOR MY 5 yr old WHICH IS A VACCINE THEY WEREN'T EVEN FAMILIAR WITH (THE AGE RANGE HAS CHANGED BY THE MANUFACTURER). And if the age range has changed, it also means they LIED to us Saturday because they told us they do not carry a vaccine for ages 5-8 for the flu. Also, when I discussed calling the TX Board to file a complaint, the superviser wouldn't even give me her last name. I had provided my name and contact information requesting a call back so she could contact me with the names of the staff from Saturday (because she said she would have to find out who was there Saturday). Oddly, after I gave my contact information, she gave me the first names only (no last names even when I asked) of the Saturday staff. So why take my information and not provide *all* of the information I am asking. So dishonest. Do you have something to hide? Do you NOT want me to call the board? I guess you realize that you should know what you are trying to adminster. ALSO, I just read a review on Google and the response from the clinic is to contact SHAY. THE SUPERVISOR I SPOKE TO WHEN I ASKED FOR THE SPELLING OF HER NAME SPELLED SHA. REALLY? You are going to lie to me about how to spell your name? THERE SHOULD NOT BE ANY LYING IN PATIENT CARE. PERIOD. UNACCEPTABLE Review left the day of service 2/16/19: Completely disorganized. Informed the staff upon arrival that both an adult flu shot and flu shot for a 5 yr old were needed. They couldn't locate the paperwork for an adult flu shot. Continued to ask how long it was going to take and was repeatedly told "just a minute". After an hour of waiting, they finally say they can access the adult form for a flu shot, but they do not carry flu shots for 5-8 yrs old. As in, they don't carry them at any point in time and not that they happen to be out. Then, they try to push the adult flu shot despite the lack of disclosure regarding the 5-8 yr old shot. Adult shot was declined because of their dishonesty and disorganization.