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Crystal Run Healthcare, Middletown

Open until 7:30 pm

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Highlights

Overview

What to know before you go

Your reservation is your expected arrival time to the urgent care...

Walk-in for care at Crystal Run Healthcare - Middletown located at 155 Crystal Run Rd in Middletown, NY. Our urgent care center serves the Middletown community with comprehensive medical care for non-life-threatening conditions.

For those seeking more streamlined care with online booking options, you might consider visiting a Solv partner clinic where you are able to schedule your visit in advance through Solv, potentially reducing wait times and enhancing your visit experience.

Location

155 Crystal Run Rd

Middletown, NY, 10941

Office hours

Eastern Standard Time (EST)

Sun

8:00 am - 5:30 pm

Mon

8:00 am - 7:30 pm

Tue

8:00 am - 7:30 pm

Open now

Wed

8:00 am - 7:30 pm

Thu

8:00 am - 7:30 pm

Fri

8:00 am - 7:30 pm

Sat

8:00 am - 7:30 pm

Office photos

Insurance and payments

Insurance

While Crystal Run Healthcare partners with the below insurances, we recommend giving your insurance provider a call to confirm coverage and benefits.

Aetna
Anthem
Cigna
Medicare
PPO
Self-Pay
United Healthcare

Self-pay

This location accepts payment without insurance. Self-pay prices include an office visit charge unless noted. For more details, .

Services

X-ray (arms, hands, legs, or feet)

X-ray (chest)

Camp physical

School physicals

Sports physicals

Laceration repair (stitches)

Solv makes no guarantees regarding the accuracy or completeness of pricing information, as it is subject to the partner's discretion. Prices don't guarantee availability. If you decide to use your insurance for your visit and the claim is fully processed, the clinic may not be able to revert to a self-pay rate, depending on insurance carrier and plan. Taxes may apply.

Patient ratings and reviews

4.4

Overall rating

Wait time

4.7

Quality of care

4.3

Bedside manner

4.4

Staff friendliness

4.4

Facility cleanliness

4.8

What patients are saying...

5.0

Great service all around. Dr. Otto was thorough and explained everything in detail.

Thomas L.

Oct 20, 2025

Verified

5.0

Walked in and got taken care off and treated properly. Staff and doctor were nice and friendly.

Saige R.

Oct 10, 2025

Verified

5.0

Scheduling was very easy . Staff was very professional and nice thank you

Annie W.

Sep 27, 2025

Verified

5.0

Was not sure what was wrong  but the staff was wonderful.  They check me out and suggested I see the specialist they said they would notify the doctor and then they would call for an appointment

Mary W.

Sep 15, 2025

Verified

1.0

My daughter went in for feeling dizzy, extreme thirst, frequent urination, and lower abdominal pain. Doctor didn't even ask for her medical or surgery history and commented that she is healthy. Really???? If she was, she wouldn't have needed Urgent Care. She only went there because it was on the weekend and wanted some answers. Didn't even run complete blood work to find out why she felt this way. If I could give a negative or 0 star, I would have. I was quickly reminded why we stopped going here years ago, but did out of wanting to avoid the ER and was hoping things changed. The Nurse was nice, the Doctor was useless.

Anonymous

1.0

I am a patient of Crystal Run..This urgent care is horrible.

Anonymous

All reviews are opinions of patients and do not represent the opinions of Solv.

Frequently Asked Questions

How do patients rate Crystal Run Healthcare in reviews?

13 patients have shared ratings for Crystal Run Healthcare in Middletown on Solv. The average rating is 4.4 out of 5. That includes 4.7 for wait-time, 4.3 for quality of care, 4.4 for bedside manner, 4.4 for staff friendliness, and 4.8 for facility cleanliness. You can read all the individual patient reviews on Crystal Run Healthcare's profile.

How do I make a booking at Crystal Run Healthcare, Middletown?

As an urgent care center, Crystal Run Healthcare is first and foremost a walk-in clinic. You should be able to arrive unannounced during their normal business hours and be seen without an appointment. You may, however, want to call ahead to check their current wait time.

What insurance does Crystal Run Healthcare accept?

Crystal Run Healthcare accepts Aetna, Anthem, Cigna, Medicare, PPO, Self-Pay, United Healthcare. Additionally, the clinic is likely in-network for most major commercial carriers including BlueCross Blue Shield, United Health, Aetna, and Cigna. Depending on your specific insurance plan, your out of pocket visit cost will vary. Contact the clinic directly for further details.

How much does an urgent care visit cost at Crystal Run Healthcare

Depending on insurance status and whether Crystal Run Healthcare is in-network with your specific plan, an urgent care visit to this location may vary. Generally speaking, a co-pay for the visit itself will range from $35-100 with lab tests and other services possibly increasing that total. Without insurance, the self-pay price of a visit will likely be between $100-250 depending on the reason for visit or prescribed treatment plan. Additional services such as lab tests, x-rays, medications, and other services may be additional costs. Please make sure to talk with your provider about the costs prior to receiving treatment.

What are the primary services of Crystal Run Healthcare, Middletown?

As an urgent care center, Crystal Run Healthcare treats a range of non-emergent injuries and illnesses, as well as provides certain preventative care. More specifically, Crystal Run Healthcare will provide annual exams and sports physicals, general lab tests and screenings, and diagnose and treat routine conditions like the common cold, flu, infections, rashes, allergies, strep throat, and more.

Where is Crystal Run Healthcare, Middletown located?

Crystal Run Healthcare is located at 155 Crystal Run Rd in Middletown and serves patients throughout the area.

Is Crystal Run Healthcare, Middletown open on the weekends?

Yes. Crystal Run Healthcare is open on weekends including Saturday 8:00 am - 7:30 pm and Sunday 8:00 am - 5:30 pm.

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The content provided here and elsewhere on the Solv Health site or mobile app is provided for general informational purposes only. It is not intended as, and Solv Health, Inc. does not provide, medical advice, diagnosis or treatment. Always contact your healthcare provider directly with any questions you may have regarding your health or specific medical advice.

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