NextCare Urgent Care, Phoenix (E Thomas Rd)

Staff was amazing to work with. They addressed our needs as best as possible. We are very thankful for the care and attention they gave us.

Staff was amazing…front office Kyera was kind and helped me check in, Aurora was caring and walked me through triage and what test she was performing, and provider Christin was informative and explained my after care in great detail.

Walked in and did not have to wait long to have two kids looked at.

Went in because my legs were covered with insect bites a few days before, after going on the grass after the rain. I had the same bites last year from insects called midges. This year I had had a mild allergic reaction.  PAC came in, took a quick look at my legs and said those were not insect bites, because they were flat spots and not squishy. He said it might be a circulation or blood problem from my varicose veins. He said my allergic reaction was probably a coincidence.  He said you need to go to Primary Care and get blood tests.  He did not listen to me and was not in there even 5 minutes. He almost lectured me about this being Urgent Care, not primary care, even though NextCare advertises a wide range of services. The man knew nothing about bedside manner, insect bites, and patient services. I have lived in AZ for 57 years, and know about insect bites. His dismissive and condescending manner was very insulting.  No, I would not recommend this provider anymore.  They should have competent medical people on their weekend staff. I have had good treatment there in the past by doctors, but no longer would go back there for zero care by an incompetent provider.

The clerk in front very helpful and friendly. The MA great bedside manners and listened. The PA that saw me did not even get all the information for the reason I was their she assumed the pain was only for 1 day when I clearly told the MA it had been numerous days. She made it seem I was there only for pain medications when in fact wanted somwthing that could help the swelling in my knee. Not happy with her stereotyping at all but she did send a script for diclofinac. Thank you.

My appointment was at 7:15 pm got there at 5. Didn't get officially seen by the doctor until 8:56 pm. Everyone was friendly but couldn't help but notice the office staff telling people the same thing, we are running a bit late today and we currently have a 45 min wait time. They only had one doctor for a busy day.

Went on website at 10:30 am, it said one person ahead of me and offered an 11:00 am “appointment”. I arrived at 10:50 with all paperwork completed in advance. I was taken back and interviewed by the nurse at 11:10. I waited until 12:00, in a freezing cold exam room, then went upfront to see what was going on. The very nice young lady was very apologetic. She asked if I wanted to reschedule. I said no way - I would not come back, that this treatment is absurd, and that I would wait 5 more minutes and then leave and never come back. The very impressive PA showed up quickly and did a very good evaluation. It appears your scheduling website is your fake way to get patients to come in and then they just wait. I’ll not only not return but this will be what I tell all my friends.

Was in an accident rear end I went to have back and neck evaluated. I feel the visit was rushed i got no xray mri or order to go get one. I did not even receive medication or diagnosis.

Dr. Emily and staff were friendly and professional.

I had an UGLY bloody left eye -- a vessel burst -- and this place was an absolute pleasure. Even the AI appointment system works WELL. Thanks guys for seeing and treating me so fast.