IF I COULD GIVE ZERO STARS I WOULD. First, I am a nurse practitioner so I KNOW standards of care. I urge you to go to another facility if you can. Yes, the wait is long and the staff is rude but moreover, the infection control process is AWFUL. I chose this location to have a simple pre-employment shot and it took 3 hours because their system went down and several patients were forgotten. This is unacceptable but, what is more appalling are the INFECTION CONTROL PROCESSES. NOT ONE person who entered my room sanitized or washed their hands. Please understand, that hand washing/ sanitizing is NOT optional, it is a MUST. Healthcare providers should wash their hands in front of you, the patient, so you know they are clean. In medicine we say, if it is NOT documented, it is NOT done! Therefore, if you do NOT physically see me wash my hands, they were NOT washed. In my facility, the hand washing rule is "EVERY PATIENT, EVERY TIME"!!! When a nurse came into my room to administer the injection she did not sanitize her hands in front of me. When I asked her to clean her hands, she became upset and told me that is what gloves are for. This is WRONG! Gloves are only one part of infection control. Also, if dirty hands touch clean gloves the gloves are now DIRTY! Anytime a healthcare provider enters and leaves your room they HAVE to wash their hands. When I see a patient, I will wash my hands by sanitizing them or with soap and water every time- in front of my patient. This is NOT A LUXURY it is part of INFECTION CONTROL! In addition to this, the physician assistant was completely rude and out of line when speaking to me. She was extremely condescending and asked me demeaning questions regarding my intelligence as a healthcare provider. I WILL be reporting these individuals. I am writing this review because it makes upset that these people are abusing their authority as healthcare providers. As a patient, you have RIGHTS and you do NOT have to deal with staff that are rude, disrespectful, and dirty! Please, spend your time and money at another facility that values you as a patient.