PM PediatricsCarle Place

I had a frustrating appointment with PM Pediatrics today. I called beforehand to see if the facility provided COVID testing for toddlers, as someone from my daughter’s school tested positive for COVID. My daughter did not have any symptoms and was not sick. When I arrived, I checked in online and requested “COVID test.” I waited 2.5 hours to be seen, and the “number of people ahead of me” on the app fluctuated upwards and downwards, so it was virtually impossible to estimate the time. When I finally saw the doctor, he insisted on doing a full medical examination even though I only requested a COVID test. I told him that I did not authorize him to give my daughter an exam but he did it anyway. I tried to walk away several times but he said that we had to wait in the room for him to discharge us. After waiting approx 30 minutes, my daughter and I walked out. I explained to him that we needed to drive home to Brooklyn to get home for bed time. The icing on the cake was that after unauthorized treatment, he mocked us by saying, “Bedtime! It’s only 6.” This was after I had already explained that we were driving back to Brooklyn, which ultimately took 1.5 hours, past bedtime. The staff was nice and friendly, including the front desk, the security guard, and the nurse who first saw us. I would not recommend this doctor or clinic to anyone.

I booked my appointment on the app for 4:30pm because it was the only time available. I sign in no one calls me so I come inside go to the from desk and the person who was there was just rude and let’s me know I will have to wait 2 hours because they are talking walk ins first. So I tell her no one called me to let me know about this. Her answer was well you can wait or you can go. I have my 3 little ones sick and that is the only reason I am waiting because it is too late to try to look for another urgent care. Worse place ever to bring your little ones.

I made an appointment online and I waited close to 1hour. I was surprised that they asked me to wait in waiting room, but I decided to wait in the car, they said they would call me and they didn’t. I only had 1 person in front of me but waited a very long time. My son’s throat hurt but nothing was said about it, except that the results of the Covid test I agreed to give him wiuld be sent to me. I had to ask the nurse if I was going to be told anything at all about why I went there I’m the first place, I didn’t go there to check him for Covid, the Covid test was just something they asked if I wanted to do and I said yes. They also recommended he did the rapid test which would only take 15 minutes. After 1/2 hour o opened the door to ask if the results were in, they had obviously forgotten about me. Very surprised about my experience, I have 3 kids and in the past years the service was much better.