SCAM! POOR PATIENT CARE and ridiculous billing practices! I wish I could give them negative stars! I went for a persistent cough x 1.5 weeks and cold symptoms. The physician could barely speak English and he only prescribed an antibiotic. When I asked for a cough medicine, he told me to take OTC cough medicines. I explained that I have been tried 3 different kinds for the 1.5 weeks that I had the cough and had no relief. I also explained that I could barely make it up my stairs at home without being out of breath from the cough. I specifically asked for Tessalon pearls, and he told me that they are OTC. I explained that I work in a pharmacy and know that it are a prescription cough medicine. He told me that I should really stick to OTC cough medicine and that long-term cough medicine use has serious negative implications. I asked again for Tessalon pearls and he said he would have to look into them. When he came back with my script for the antibiotics and my discharge information, he told me that he found out that it was an Rx medication and he wrote me a script for them. I think it’s ridiculous that I had to beg for a common Rx cough medicine. Based on the way he acted about it, you would’ve thought that I was begging for a narcotic. It also makes me question where he got his medical degree. I also had challenges with the nurse. During my intake she asked when last menstruation was. I told her the date and she reconfirmed for a THIRD time that I don’t take birth control. I explained that I have very irregular periods buts there is no chance of pregnancy. She raised her eyebrows and it was very apparent that she did not approve of my decision not to take birth control. She rudely said “well you know we’re going to have to do a pregnancy test, right?” I completely understand the need for the test but not necessarily the need for the rudeness and judgement surrounding the choice not to use oral contraception. I took the test and they did not even tell me the results. I have to specifically ask for them on my way out, knowing that they’d be negative but I was upset that they treated me so poorly. Lastly, and most upsetting, they charged me a “global fee”. I called my insurance when my credit card was charged WITH NO courtesy call or forewarning for the outstanding balance. I was outraged by my insurance because I have excellent insurance and pay hefty premiums. My insurance had me on hold for over 20 Minutes trying to figure out what the global charge was. The insurance explain that they had to go to their managers and then to the Internet to figure it out. She said that she had never seen that charge before and at her managers had never seen it before either, but apparently it is a legitimate charge that providers can add when they bill an out-of-state insurance. I find this completely ridiculous that multiple insurance employees with many years of experience have never seen this charge before. I called to speak to their billing representative, Sandy, but they explained that she is working from home while she gets her chemotherapy. I still have yet to hear back from her. I feel as though if you can’t handle your job while you are sick, you need to take medical leave or refer my case to someone who can handle it in a timely manner. I would not send anyone to this location or any locations in the Priority Care franchise. I received awful care and was ripped off by the practice. I will never return here! $125 later, to be judged for my fertility choices, to have to beg for a common cold medicine for a cough that was keeping me from sleeping and climbing the stairs at home, to have my calls dodged by their billing rep, and to barely understand the physician’s discharge orders because of his language barrier. RIDICULOUS! Do not take your kids, family, or friends here.
3720 Washington Blvd, Suite 100, Halethorpe, MD, 21227
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