Had a great experience a week ago and had another great experience yesterday. Very nice people and super clean. The app is super helpful and i really appreciated the active wait time list showing where I fell in the queue.

Everything used to run smoothly when it was Summit and you could do a virtual visit then drive up and get your COVID test. Not anymore... And they're so rude. The staff couldn't care less about the patients. I've been coming here for 2 years and it's totally declined since it switched to Piedmont. Same mean staff though. And prices are no longer affordable.

Attempted to get rapid covid test done. No one waiting in waiting room but was told that “ they were not taking any more patients, that they were at their testing capacity.” Not sure how that makes sense? Walk in clinic and test takes 2 seconds?. Receptionist told me to check other locations but when call, message you hear is that no one available to take call.

My experience was beyond disappointing! I have seen lots of good reviews on the internet and I imagine many are authentic. But not good in my case. I got COVID symptoms Sunday afternoon. I easily booked a virtual visit for the next day. No problem, AND, the virtual visit was very good. Great, competent person who referred me for a PCR COVID test the same day. That's when the great part ended and the incompetence began. When the 'dispatcher' didn't call me soon, I called myself and they set up a time. They quickly said goodbye, and I had to stop and say "but what do I do when I get there?" I was told to pull up to one of the spots with the COVID test sign and # to call to say I was there and tell them I had a virtual visit. I got there. The 'signed spots' reserved for folks like me were filled with empty cars - used as parking spaces, not pull up tests. I got out and looked at the number to call. I got a 'we're busy, hold on, and waited for almost 5 whole minutes, then the recording said "Sorry, we can't answer now, call back" and disconnected me! What?! I then tried again. No luck. I called the first number again and finally got someone who told me, unlike what the dispatcher had, I must get out of the car and go check in with someone at the door (this was supposed to be a 'drive-up, no need to get out' event. I went & stood in line and the person said she didn't have me on her list, and after a lot of confusion she said she would just take my info and let the inside know I was there. I went back to the car and waited. Nothing. I called the number again. Waited forever to talk to someone. I was told the person outside was busy and had not been able to leave the patients in line (who had been BEHIND ME) to bring them my info yet. ON AND ON AND ON it went. The WORST part was I got a TOTALLY USELESS COVID test (PCR, not rapid.) A staff person came out and barely put the swab up my nostrils - spun it around for 3 or 4 seconds ONLY (protocol is 15 seconds in each nostril. Look this stuff up!) I said "how could that be right? I've seen a ton of coverage and the swab needs to go up further than that!" She said "no, our instructions say 'up to the bridge' - she may have gotten half way up to my nose bridge, NO MORE. And did it for only 1/3 of the time called for. So a totally untrustworthy process from beginning to end. Lots of time wasted, and Medicare having to pay for that! I did lots of research after I got back home. I ended up at CVS in Tallapoosa today (having lost 4 precious days of knowing.) What a DREAM of a test experience it was! It was smooth and organized and exactly as I had imagined. It was basically the same kit Summit had used, and I had to self-administer it with a kind and competent staff talking me through it. She had me tilt my head back (as instructions say - yet Summit did not have me do.) The swab DID go up to the top/bridge of my nose before she stopped me. And SHE counted, slowly, from 1 to 15 as I swabbed each nostril. It was somewhat uncomfortable, yet not painful, and I was grateful for the discomfort, knowing it was necessary to get an accurate test. I believe (my opinion) is that Summit is potentially risking folk's health/lives by not doing tests as the CDC protocol states. It's been 4.5 days and no results yet from them (in fairness, they said 3-5 yet had told me on the phone they were running about 3 days at that time.) Regardless, I wouldn't trust their test anyway if it was negative. I will now await results from my new test. Sorry to have to report this. After my virtual visit I actually considered switching from Tanner care to Summit Care. No way now!