1st call: Debbie asked me if I could be put on hold, I say "yes" and then for the next 12 minutes and 30 seconds ask myself how lucky I don't need "urgent" care because if I did I'd be dead waiting on the phone.
2nd call: Debbie again, "I was on hold for over 12 minutes and then when y'all picked up, you couldn't hear me" -- "So how can I help you?"
-Customer service here is a step above the rest.
I let her know I've been in about two weeks ago for an infected finger (cat bite) and the nurse Janelle had prescribed me some antibiotics that had helped reduce the swelling, but I still had a swollen finger and was hoping for one more script. Their tech, Tyler assist me by having me explain the situation, in which he replies he'd have to ask Janelle, the person who "serviced" me. I get put on hold again. This time the call just ends.
3rd call: Debbie, again. "Hello, I was on hold with someone" "Tyler, our tech perhaps?" "I'm not sure, I think it was him, but I don't know his position. All I know was that I was put on hold and the call dropped or something. He was putting me on hold to assist with a script refill for an infected finger (this is the 3rd time I've told this now to Debbie in a 25 minute time period) and she lets me know that Tyler was likely trying to speak with a "provider." I clarify that I know he was trying to speak to Janelle because he told me it was the person who had "serviced" me the last time I came in. At this point, I'm asked "What's your name" after which, it seems Debbie remembers me because at this point she confirms the number I'm calling on and assures me that I'll get a call at some point in the day from Janelle regarding whether or not a script refill is possible. This solution is only offered after I mention that three calls to get a script refill in 25 minutes seems excessive, to which she replies "3 calls does seem like a lot".
I don't often lead reviews for medical care providers because I think anyone can have a bad day and give lackluster customer service but three calls, no answer and not even a single apology is outside what I consider normal.
Come here at your own risk. The domino's I visited yesterday sent me an email to ask me how my visit went recently; one month out, haven't received an email or letter to ask me about the quality of care or inform me of the cost of my visit. Regardless of whether I ever get a call back regarding this script refill (we're at two hours out from the last call) it's worth mentioning that my in person visit two weeks prior mimicked this experience with the receptionist Debbie. She seemed more intent on me staying 6 feet away than the reason I had come in the first place. Absolute terrible customer service.