Access Medical CentersNewcastle

Receptionist and PA were attentive, kind and caring. In-take nurse rushed (even though I was the only patient on-site) and didn't seem to pay attention to detail. She took my blood pressure and pulse ox, but didn't weigh me. She asked my weight and I stated 160, even though when I weighed 2 weeks ago at another dr visit my weight was 154, I rounded up to be safe. On my discharge papers she had entered my weight and pulse ox incorrectly. The pulse ox was only off a little, but the weight was way off as she entered it as 197. I know these aren't serious issues, but if the attention to detail is that far off with no other patients present I would be scared to visit the Clinic if I was seriously ill or if they were actually busy. My other concern was the cleanliness of the waiting area. The main waiting room smelled strongly of urine and there appeared to be a trail of blood drops in front of the middle area chairs. I know the staff must be overwhelmed with the stress of the Corona virus and they did a great job of wearing masks, gloves and spraying down exam rooms. Again, I had very positive interactions with the receptionist and doctor/PA. The doctor listened to my concerns and quickly sent prescriptions to my pharmacy. The receptionist/nurse who provided my discharge instructions took time to be sure I understood what I needed to do. Please note, this wasn't the intake nurse, but the same person that checked me in, took my paperwork and payment - she was respectful and kind. The wait time was short and when I arrived at my pharmacy, directly following the visit, the medications were ready. The whole visit- with a trip to the pharmacy - took an hour. My only concerns were with cleanliness and one nurse 's lack of attention. Thank you for your time and consideration.