Front desk team misplaced my paper work or something and had me wait and hour and a half. Then kept asking staff why I hadn’t been admitted for a rapid Covid test. When I was finally asked in the nurse said the paperwork hadn’t been put back so she could call me in. Most likely a front desk miscommunication but wasted an hour and half of my life when it could have been 20 minutes in and out. Do better. This happened on: 4.15.2021 for an appointment at 4:30 ended up staying until 6. Bad service and would not recommend

I arrived at 3:25 for a 3:30 COVID-19 test appointment. I'd completed all registration questions online (some pieces of info were required twice) and sent pics of my license and insurance card. The receptionist wasn't welcoming. I gave her my name and she told me it would be about a ten minute wait because she had to "set it up". I'd entered the info hours earlier a d confirmed the appt. At one point my name was called by someone behind the plexiglass. It was difficult to hear. I thought it was time for my test but she asked what test I wanted and, after I told her, she directed me to sit back down. I was surprised to learn I could have only one type of COVID-19 test since the website choice I made indicated I'd be getting tested twice. I was concerned as the number of folks in the waiting area reached 15. I was eventually called in and when I expressed my concern about getting 1 instead of 2 types of tests, I was told other people had shared the same concern. After the test I was told I could wait outside and would be called with the results. If I wanted a report of the results, I'd have to come back in and retrieve them, unless the results were positive, then they'd be brought out to me. I tested negative and retrieved the results. I found the person sitting behind the desk to have a very negative disrespectful tone. I didn't appreciate having my name called out twice at a low volume difficult to hear over the TV. I didn't like waiting in a room with 14 other people for a scheduled test that takes about 2 minutes to perform and for which I was pre-registered. I don't know why I was asked to provide my email address if the report can't be emailed. I was disappointed, didn't feel that the number of people in the waiting room was safe, didn't understand the reason for the wait, and felt the registration process and result sharing process was inefficient. I truly hope I'll be able to find a different location should I need to be tested on a weekend.