AFC Urgent Care, Torresdale

I made the appointment through the solv app. I arrived taken back to be evaluated xrays were taken. I was given the results so I could go to the podiatrist. The next day I called asked for copy of xrays were ready by the time I arrived. The whole experience was great.

there was one provider and waiting room wasn't crowded. I made an appointment for 10 am with an arrival time of 937am. I didn't get called back until 1045am and then i was told it would be a wait becuas there was only one provider. I left and went to another urgent care and was in and out within 30 minutes. Urgent care sucks...Do better!!!! I better not be charged for this visit. I wasn't seen

Waited 50 minutes for the doctor. No apology for the wait. No update that the doctor was behind. I understand sometimes things run behind but no other patients were there when I arrived. I heard the doctor talking with his co-workers while I sat in the waiting room. It was very disrespectful. The patients time is equally valuable.

Made appointment for 9:30. Waited 2 hours to be seen. Fernando was fabulous and my concerns were addressed, but i think waiting 2 hours with a appointment is alot

It was a o great Always keep it up to maintain your standard

I am writing to formally express my concerns regarding the care and treatment my child and I received during our recent visits to your urgent care facility. During my child’s visit, which took place at approximately 8:00 a.m., I asked a nurse where the bathroom was, and she showed me the location. I was away from the room for approximately three minutes. When I returned, another patient was already in the room. This raised concerns for me because it appeared that the room had not been properly cleaned or sanitized after my child and I had been there. At that time, we were still waiting to be seen. Although we arrived around 8:00 a.m., we did not leave until approximately 8:45 a.m. Later that day, around 3:00 p.m., I contacted the pharmacy to check on my child’s prescriptions and was informed that no medication had been called in by the doctor. This was extremely concerning, particularly because my child had already been evaluated and we were expecting the prescribed medication to be available. The following day, I returned to the facility because I was also sick. I attempted to explain my concerns regarding my child’s previous visit to a person I understood to be in charge. Instead of addressing my concerns professionally, I felt that she became defensive and dismissive of what I was reporting. Three days later, the treatment I had been given was not helping, so I returned to the facility again. During this visit, the doctor entered the room and stated that I was “a problem every visit” because I continued to report the concerns from my previous experience. I found this statement highly inappropriate and unprofessional. As a patient and parent, I believe I have the right to voice legitimate concerns about the care being provided to myself and my child without being labeled or treated negatively for doing so. Ultimately, the medications provided to both my child and me were not effective, and we had to seek treatment at another urgent care facility. This experience was extremely disappointing. My concerns are not simply about the outcome of the treatment, but also about the communication, professionalism, cleanliness, medication process, and way my concerns were handled by staff. I expect patients and their families to be treated with respect and to receive appropriate, attentive care. I am requesting that this matter be reviewed by the appropriate management team, including the circumstances surrounding the medication not being called into the pharmacy, the room-cleaning procedures, and the comments made to me regarding my concerns. I would also appreciate a response explaining how this matter will be addressed to prevent other patients and families from experiencing similar issues.

Just had a random check up staff was great and informative

Professional, patient, and kind. A trifecta to be sure.

Check in process is long & tedious. Waiting room needed attention. The staff was nice and professional. I appreciate the care & treatment I received.

They were very professional in everything they did. They were very nice people. They did everything I have expected. I would send people to them. I wish a great day. Thank you very much for everything. Yes I would recommend them.