American Family Care, Hunter's Crossing

Open until 7pm

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Popular Clinic! Booked on Solv 19 times today

Highlights

Modern patient experience

Mobile check-in, Mobile waitlist, Online paperwork

Overview

Book an appointment at American Family Care - Hunter's Crossing. American Family Care is an urgent care center in Alcoa, located at 1015 Hunters Crossing.

Offering convenient urgent care services in a comfortable setting, and a proud partner of Solv, American Family Care ensures that your medical needs are addressed promptly and efficiently. We are open 7 days a week, catering to non-emergent healthcare conditions without the need for an emergency room visit.

At American Family Care, we provide a broad range of services, all handled by our experienced medical professionals. Our facility boasts state-of-the-art medical equipment and a comfortable waiting area, ensuring your visit is pleasant and effective.

What sets American Family Care apart is the ability to book your visit online in real-time via Solv, significantly reducing your wait time and streamlining your experience. Walk-ins are welcome, but we encourage online bookings to make your visit as quick and stress-free as possible.

Location

1015 Hunters Crossing

Alcoa, TN, 37701

Office hours

Eastern Standard Time (EST)

Sun

8:00 am - 6:00 pm

Mon

8:00 am - 7:00 pm

Tue

8:00 am - 7:00 pm

Wed

8:00 am - 7:00 pm

Open now

Thu

8:00 am - 7:00 pm

Fri

8:00 am - 7:00 pm

Sat

8:00 am - 6:00 pm

Office photos

Insurance and payments

Insurance

While American Family Care partners with the below insurances, we recommend giving your insurance provider a call to confirm coverage and benefits.

Aetna
Anthem
Blue Cross Blue Shield
Cigna
Humana
Medicare
PPO
Self-Pay
TRICARE
United Healthcare

Self-pay

This location accepts payment without insurance. Self-pay prices include an office visit charge unless noted. For more details, .

Services

X-ray (arms, hands, legs, or feet)

X-ray (chest)

Flu shot

Camp physical

School physicals

Sports physicals

Laceration repair (stitches)

10-panel drug test

5-panel drug test

Hepatitis test

Wart removal

Solv makes no guarantees regarding the accuracy or completeness of pricing information, as it is subject to the partner's discretion. Prices don't guarantee availability. If you decide to use your insurance for your visit and the claim is fully processed, the clinic may not be able to revert to a self-pay rate, depending on insurance carrier and plan. Taxes may apply.

Patient ratings and reviews

4.6

Overall rating

Wait time

4.0

Quality of care

4.6

Bedside manner

4.7

Staff friendliness

4.7

Facility cleanliness

4.7

What patients are saying...

1.0

If i could give zero stars i would this place was awful and could even get a diagnosis right absolutely terrible

Houston D.

Jul 27, 2026

Verified

5.0

Staff were all kind, professional and accommodating. Positive experience with staff who kept a good attitude even when my company messed up my paper work.

Paulette M.

Jul 27, 2026

Verified

5.0

Very professional and prompt service . Receptionist ( I wish I knew her name so I recognize her personally ) , Assistant Loretta and NP Joshua were all very kind and attentive A very pleasant experience overall .

Brian S.

Jul 27, 2026

Verified

5.0

The check - in process was great. I had the best experience I’ve ever had at a doctors office. Dr. Payne was amazing and I will definitely return if need be.

Donovan T.

Jul 26, 2026

Verified

5.0

Easy to make appointment, quick check in, etc! Had a good experience will go back again!

Klaudia S.

Jul 23, 2026

Verified

5.0

Scheduling was easy, check in was easy, the staff was very helpful and friendly, and they were very caring.

Timothy G.

Jul 23, 2026

Verified

5.0

Woke up this morning thought I had a UTI, but they quickly ruled the out and I had pulled a muscle. And treated me and got me on my way. With a treatment.

Bobby D.

Jul 24, 2026

Verified

5.0

Dr. Payne was very attentive and answered all of my questions. He listened to me carefully and was kind. He seemed genuinely interested in my welfare. I really liked his manner. I also liked his nurse.

William L.

Jul 21, 2026

Verified

5.0

Great visit everyone was helpful and professional  ….,,,…………………….

Robert A.

Jul 19, 2026

Verified

3.0

Horrible wait time. Staff was friendly and straightforward. Very understaffed. In no way should one provider and nurse be expected to see 10+ people at a time.

Lucas M.

Jul 18, 2026

Verified

All reviews are opinions of patients and do not represent the opinions of Solv.

Frequently Asked Questions

How do patients rate American Family Care in reviews?

825 patients have shared ratings for American Family Care in Alcoa on Solv. The average rating is 4.6 out of 5. That includes 4.0 for wait-time, 4.6 for quality of care, 4.7 for bedside manner, 4.7 for staff friendliness, and 4.7 for facility cleanliness. You can read all the individual patient reviews on American Family Care's profile.

How do I make a booking at American Family Care, Hunter's Crossing?

You can book a visit with American Family Care directly through Solv. The clinic also accepts walk-in patients, however, booking in advance usually minimizes your wait time, allowing you to get in and out of the urgent care quicker.

What insurance does American Family Care accept?

American Family Care accepts Aetna, Anthem, Blue Cross Blue Shield, Cigna, Humana, Medicare, PPO, Self-Pay, TRICARE, United Healthcare. Depending on your specific insurance plan, your out of pocket visit cost will vary. Contact the clinic directly for further details.

How much does an urgent care visit cost at American Family Care

Depending on insurance status and whether American Family Care is in-network with your specific plan, an urgent care visit to this location may vary. Generally speaking, a co-pay for the visit itself will range from $35-100 with lab tests and other services possibly increasing that total. Without insurance, the self-pay price of a visit will likely be between $100-250 depending on the reason for visit or prescribed treatment plan. Additional services such as lab tests, x-rays, medications, and other services may be additional costs. Please make sure to talk with your provider about the costs prior to receiving treatment.

What are the primary services of American Family Care, Hunter's Crossing?

As an urgent care center, American Family Care treats a range of non-emergent injuries and illnesses, as well as provides certain preventative care. More specifically, American Family Care will provide annual exams and sports physicals, general lab tests and screenings, and diagnose and treat routine conditions like the common cold, flu, infections, rashes, allergies, strep throat, and more.

Where is American Family Care, Hunter's Crossing located?

American Family Care is located at 1015 Hunters Crossing in Alcoa and serves patients throughout the area.

Is American Family Care, Hunter's Crossing open on the weekends?

Yes. American Family Care is open on weekends including Saturday 8:00 am - 6:00 pm and Sunday 8:00 am - 6:00 pm.

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The content provided here and elsewhere on the Solv Health site or mobile app is provided for general informational purposes only. It is not intended as, and Solv Health, Inc. does not provide, medical advice, diagnosis or treatment. Always contact your healthcare provider directly with any questions you may have regarding your health or specific medical advice.

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