American Family Care, Hunter's Crossing

Open until 6pm

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Popular Clinic! Booked on Solv 9 times today

Highlights

Modern patient experience

Mobile check-in, Mobile waitlist, Online paperwork

Overview

Book an appointment at American Family Care - Hunter's Crossing. American Family Care is an urgent care center in Alcoa, located at 1015 Hunters Crossing.

Offering convenient urgent care services in a comfortable setting, and a proud partner of Solv, American Family Care ensures that your medical needs are addressed promptly and efficiently. We are open 7 days a week, catering to non-emergent healthcare conditions without the need for an emergency room visit.

At American Family Care, we provide a broad range of services, all handled by our experienced medical professionals. Our facility boasts state-of-the-art medical equipment and a comfortable waiting area, ensuring your visit is pleasant and effective.

What sets American Family Care apart is the ability to book your visit online in real-time via Solv, significantly reducing your wait time and streamlining your experience. Walk-ins are welcome, but we encourage online bookings to make your visit as quick and stress-free as possible.

Location

1015 Hunters Crossing

Alcoa, TN, 37701

Office hours

Eastern Standard Time (EST)

Sun

8:00 am - 6:00 pm

Mon

8:00 am - 7:00 pm

Tue

8:00 am - 7:00 pm

Wed

8:00 am - 7:00 pm

Thu

8:00 am - 7:00 pm

Fri

8:00 am - 7:00 pm

Sat

8:00 am - 6:00 pm

Open now

Office photos

Insurance and payments

Insurance

While American Family Care partners with the below insurances, we recommend giving your insurance provider a call to confirm coverage and benefits.

Aetna
Anthem
Blue Cross Blue Shield
Cigna
Humana
Medicare
PPO
Self-Pay
TRICARE
United Healthcare

Self-pay

This location accepts payment without insurance. Self-pay prices include an office visit charge unless noted. For more details, .

Services

X-ray (arms, hands, legs, or feet)

X-ray (chest)

Flu shot

Camp physical

School physicals

Sports physicals

Laceration repair (stitches)

10-panel drug test

5-panel drug test

Hepatitis test

Wart removal

Solv makes no guarantees regarding the accuracy or completeness of pricing information, as it is subject to the partner's discretion. Prices don't guarantee availability. If you decide to use your insurance for your visit and the claim is fully processed, the clinic may not be able to revert to a self-pay rate, depending on insurance carrier and plan. Taxes may apply.

Patient ratings and reviews

4.6

Overall rating

Wait time

4.0

Quality of care

4.6

Bedside manner

4.7

Staff friendliness

4.7

Facility cleanliness

4.7

What patients are saying...

5.0

From the doctors to the nurses to the girl at the check-in, everybody was so nice.

Bennie S.

Sep 8, 2026

Verified

5.0

Initial care by Chris (blk female- I believe she said her name was Chris) was exceptional. She was caring, knowledgeable, and professional.  Doctor was great too!

Benjamin S.

Sep 4, 2026

Verified

1.0

This is the second time I have received poor care at this location. I am so sick today I can't get out of bed and all you gave me was an inhaler after I paid you $190. This is the second respiratory infection I have had to make a second appointment to resolve because you refuse to provide adequate care!

Joseph J.

Sep 3, 2026

Verified

5.0

It was better than my first experience but I contribute that to I scheduled first appointment of the day and was there 30 minutes early to stand at the door. Dr Payne is very nice and good service.

Timothy M.

Sep 1, 2026

Verified

5.0

Everything about this visit was perfect.  The staff was 5 stars.  The treatment was exactly what I needed.  Thank you.

Janet B.

Aug 31, 2026

Verified

5.0

They were very friendly, the attention was fast and above all there was a thorough review and everything was explained clearly and the total cost was very accessible

Alexa J.

Aug 25, 2026

Verified

5.0

Staff very nice and professional. They do a great job job.

Wanda P.

Aug 23, 2026

Verified

5.0

Hadn't been feeling well for about a week. I was able to schedule the appointment the same day.

Joseph B.

Aug 20, 2026

Verified

4.0

I went to your place at 7:50 am. There was already there was already 4 people in front of me. I asked how long of a wait. I was told hard to say (which I get) we also have a lot of appointments. I said I didn’t know you did appointments I thought you were a walk in clinic. It’s in the name “walk-in”. I went to work and set up a 2:30 appointment. I did paperwork on line. Showed up at 2:21. There was 5 names on the tv. My name was on the tv in second place for next. I finished check in by 2:35. Still tv shows the same thing. Everyone on that list was called before me. 50 minutes after my scheduled appointment I get call. I asked the nice nurse how does the system work? Is it first come first serve or appointment. I was told first come. I was there over 2.5 hours to get a knee looked at. Maybe the worse experience EVER. Feel free to call me. Doctor and back nurses were awesome!!! I would NOT recommend this place to anyone I know.

Timothy M.

Aug 20, 2026

Verified

5.0

The staff is always nice there. This is only walk in clinic I will go to. I would recommend.

Christie M.

Aug 19, 2026

Verified

All reviews are opinions of patients and do not represent the opinions of Solv.

Frequently Asked Questions

How do patients rate American Family Care in reviews?

867 patients have shared ratings for American Family Care in Alcoa on Solv. The average rating is 4.6 out of 5. That includes 4.0 for wait-time, 4.6 for quality of care, 4.7 for bedside manner, 4.7 for staff friendliness, and 4.7 for facility cleanliness. You can read all the individual patient reviews on American Family Care's profile.

How do I make a booking at American Family Care, Hunter's Crossing?

You can book a visit with American Family Care directly through Solv. The clinic also accepts walk-in patients, however, booking in advance usually minimizes your wait time, allowing you to get in and out of the urgent care quicker.

What insurance does American Family Care accept?

American Family Care accepts Aetna, Anthem, Blue Cross Blue Shield, Cigna, Humana, Medicare, PPO, Self-Pay, TRICARE, United Healthcare. Depending on your specific insurance plan, your out of pocket visit cost will vary. Contact the clinic directly for further details.

How much does an urgent care visit cost at American Family Care

Depending on insurance status and whether American Family Care is in-network with your specific plan, an urgent care visit to this location may vary. Generally speaking, a co-pay for the visit itself will range from $35-100 with lab tests and other services possibly increasing that total. Without insurance, the self-pay price of a visit will likely be between $100-250 depending on the reason for visit or prescribed treatment plan. Additional services such as lab tests, x-rays, medications, and other services may be additional costs. Please make sure to talk with your provider about the costs prior to receiving treatment.

What are the primary services of American Family Care, Hunter's Crossing?

As an urgent care center, American Family Care treats a range of non-emergent injuries and illnesses, as well as provides certain preventative care. More specifically, American Family Care will provide annual exams and sports physicals, general lab tests and screenings, and diagnose and treat routine conditions like the common cold, flu, infections, rashes, allergies, strep throat, and more.

Where is American Family Care, Hunter's Crossing located?

American Family Care is located at 1015 Hunters Crossing in Alcoa and serves patients throughout the area.

Is American Family Care, Hunter's Crossing open on the weekends?

Yes. American Family Care is open on weekends including Saturday 8:00 am - 6:00 pm and Sunday 8:00 am - 6:00 pm.

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The content provided here and elsewhere on the Solv Health site or mobile app is provided for general informational purposes only. It is not intended as, and Solv Health, Inc. does not provide, medical advice, diagnosis or treatment. Always contact your healthcare provider directly with any questions you may have regarding your health or specific medical advice.

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