Front desk person was very sweet and helpful in helping to find a nearby pharmacy that was still open.  Samantha was quick and clear with diagnosis.  In and out in 45 minutes.

I honestly don’t understand how the insurance, billing, and patient-care processes at American Family Care can be this disorganized. We have been to both the Alabaster and Chelsea locations, and it seems like every single time we go, we have to start the insurance process all over again. We have two insurance policies, yet every visit we are asked to upload our insurance information again. We do exactly what the system asks us to do, but when we arrive, it feels like no one has actually reviewed any of it. Instead, we end up arguing at the front desk about copays. I was just at the Chelsea location on Tuesday because I was sick. I was told it was a virus and tested negative for flu, COVID, and strep. I will be honest… I questioned the accuracy of all three tests because the person performing them seemed very inexperienced, and I was told it was her first day. I left wondering whether the tests were even performed correctly. The NP gave me a steroid shot and Deconex DMX and sent me home. Four days later, I am still not better, which is why I had to come back today, Saturday. I had never heard of Deconex DMX before, so I asked a friend of mine who is a pharmacist about it. She was very unimpressed with the medication and told me she doesn’t think it is an effective option. That made me wonder: why are patients being given medications that healthcare professionals themselves question the effectiveness of? Regardless, the treatment I was given Tuesday clearly hasn’t resolved my symptoms, and now I’m back again just four days later. And somehow, the insurance/billing mess is still the biggest headache. Today I was once again told that I had a $30 copay, which I know is not correct because my secondary insurance covers my copays. I also pointed out that I had literally been seen four days ago and shouldn’t be billed for another visit anyway. The employee asked another employee what the grace period was, and she was told 14 days. Then I was told they needed a card on file. I explained that I had already provided my card on Tuesday. I was told that the card only stays on file for that particular day. That makes absolutely no sense to me, especially because I have previously been charged copays well after previous visits even though my secondary insurance should have covered them. The biggest issue is that nobody seems to know the same information. One employee tells you one thing, another tells you something completely different, and you end up having to defend your own insurance coverage to people who should be able to verify it themselves. I also really dislike the fact that you are required to upload all of your insurance information before your appointment, yet when you arrive, it appears that the information hasn’t been reviewed. If patients are expected to do all of this ahead of time, then the office should actually be checking the information before the patient gets to the front desk. This isn’t a one-time issue. This has happened repeatedly at both the Alabaster and Chelsea locations. I shouldn’t have to argue with the front desk about what my own insurance covers. I shouldn’t have to provide the same insurance cards every few days. And I shouldn’t have to come back four days after being treated because the treatment provided hasn’t helped, only to deal with another round of confusion about billing and copays. American Family Care seriously needs to get its insurance, billing, and patient-care processes together. The lack of consistency, communication, and attention to detail is incredibly frustrating. At this point, I’m seriously reconsidering using American Family Care in the future.

Everyone was friendly and helpful. Waited longer than usual but no more than 15 minutes. Quickly seen by doc

Sinus and aches and fever during the night and I made an online appointment for 7:30 the next morning.  Dr Hagamaker did an excellent job explaining my situation and the shot and meds I would be prescribed. By the next day feeling much better. Highly recommend them.

Was able to book the appointment quickly and within the hour. Dr. Hagaman was very nice. The other staff were also friendly. The wait time was excellent. We were able to be in and out and get the meds my daughter needed and get home so she could rest.

I had a small accident and had to have a large splinter (stick really) removed. I made my appointment online easily, my wait time was 5 mins. They were able to remove it without much pain but I'm a BIG chicken. Actually numbing it up was the only pain and that can't be helped, needles are needles. Everyone was very nice. This is my 3rd visit and it's always been this way.

I had a sore throat, chills and a fever of 100.0, on Thursday.  I came into the office on today to get checked.  The entire staff was very kind.  The NP was very thorough.

I recently relocated from upstate New York to Chelsea and I couldn’t be more pleased . The care that I received during my visit to Urgent Care was beyond amazing. The knowledge and professionalism displayed in my treatment were exceptional. I would highly recommend this facility.

Everyone was nice and friendly. I just believe the only disadvantage is that the physician doesn’t know me or what meds have helped me in the past so wtbs I felt like I didn’t get adequate meds. I am still having symptoms and will probably just call my primary physician.

Called to schedule an appointment with the automated system. The nurse called me back to make sure I didn’t need to go to the emergency room. I didn’t feel the need because my chest pains seemed Respitory related. Arrived, checked in and walked right in to an appointment. The nurse was extremely empathetic and thorough with her portion of the exam. And what a great personality! Deja Spears was extremely nice and listed to my list of concerns and symptoms.  He knew how to treat my symptoms and had me out the door with a prescription for antibiotics, cough medicine and anti-inflammatory. Will definitely retire if ill again.