Very professional and entire staff was polite and helpful

I could not be more pleased with my visit to AFC in Pell City. Staff was kind and efficient. Diagnosis was quick and injection administered. Steroid injections are usually not pleasant, but this guy…he was fantastic! I have been to this facility twice and recommend to anyone needed medical help. Sure saves a lot of time not having to drive to Birmingham for medical care!

Everyone was friendly and professional love going there for care🙏

Waited a while after checkin. Was taken back by a very friendly nurse. He took throat and nasal swabs and said my results would be back in 5-10 minutes. After about 45 minutes, the doctor came in and said he was going to treat me for sinusitis but never actually told me what the results on my swabs were (I assumed they were negative since I wasn't being treated for flu, strep, or covid). He said I needed two shots and he'd send meds to my pharmacy. After waiting another 45 minutes, I went out to the nurses desk and asked when I'd be getting my shots. She said the system didn't say anything about shots. I asked her to find the doctor and ask because he'd told me I was getting shots. Come to find out, he left the room and went on to the next patient without entering any information in the system regarding my visit. He had not ordered the shots or sent my meds to the pharmacy. He did come back to my room and apologized, which I appreciated, but the fact remains I sat in this office for 2 hours when I only needed to be there for about half that time. I do not like coming to this location because the service is always slow and lackluster. The doctor was very polite, and the staff was okay.

My service received from the clinic was very good. There was no wait time, and was able to get in and out of the clinic in less than 30 minutes.

I’ve always had good experiences with this office… very friendly and make going to the dr not so bad LOL

Y'all was quick the nurse and the dr was sweet and great! The front desk lady was also great! And y'all are family oriented took care of our children very well! Clean facility!

Check in was fast and easy. The dr was not thorough. She walked in was very quick and listened to my lungs and said they were clear and they are anything but that. My chest is full of congestion. She was in there maybe 3 minutes ask if I wanted a shot I said yes. I sat there 45 minutes waiting. All I could hear is workers being loud and playing. I received a notification on my phone of discharge I walked out told them I was supposed to get a shot, I was sent back to the room. A lady came in and ask what shot it was. I told her I assumed a steroid, but I told her nevermind because I had already waited a long time. There is a good chance I will never be back there.

Checked in online, very simple. Immediate response with text. I appreciate that timely text.  A monitor board in the waiting room gave me confirmation . That my appt. was in process.

Tried to check in online several times kept telling me I did not have an account went to the office scan the QR code and was able to login at that point