American Family Care, West Springfield

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Highlights

Modern patient experience

Mobile check-in, Mobile waitlist, Online paperwork

Overview

Book an appointment at American Family Care - West Springfield. American Family Care is an urgent care center in West Springfield, located at 18 Union St.

Offering convenient urgent care services in a comfortable setting, and a proud partner of Solv, American Family Care ensures that your medical needs are addressed promptly and efficiently. We are open 7 days a week, catering to non-emergent healthcare conditions without the need for an emergency room visit.

At American Family Care, we provide a broad range of services, all handled by our experienced medical professionals. Our facility boasts state-of-the-art medical equipment and a comfortable waiting area, ensuring your visit is pleasant and effective.

What sets American Family Care apart is the ability to book your visit online in real-time via Solv, significantly reducing your wait time and streamlining your experience. Walk-ins are welcome, but we encourage online bookings to make your visit as quick and stress-free as possible.

Location

18 Union St

West Springfield, MA, 01089

Office hours

Eastern Standard Time (EST)

Sun

7:45 am - 5:00 pm

Mon

7:45 am - 8:00 pm

Tue

7:45 am - 8:00 pm

Wed

7:45 am - 8:00 pm

Thu

7:45 am - 8:00 pm

Closed now

Fri

7:45 am - 8:00 pm

Sat

7:45 am - 5:00 pm

Office photos

Clinic office (0)

Insurance and payments

Insurance

While American Family Care partners with the below insurances, we recommend giving your insurance provider a call to confirm coverage and benefits.

Aetna
Anthem
Blue Cross Blue Shield
Cigna
Humana
Medicaid
Medicare
PPO
Self-Pay
TRICARE
United Healthcare

Self-pay

This location accepts payment without insurance. Self-pay prices include an office visit charge unless noted. For more details, .

Services

X-ray (arms, hands, legs, or feet)

X-ray (chest)

Flu shot

Camp physical

School physicals

Sports physicals

Laceration repair (stitches)

10-panel drug test

5-panel drug test

Hepatitis test

Wart removal

Solv makes no guarantees regarding the accuracy or completeness of pricing information, as it is subject to the partner's discretion. Prices don't guarantee availability. If you decide to use your insurance for your visit and the claim is fully processed, the clinic may not be able to revert to a self-pay rate, depending on insurance carrier and plan. Taxes may apply.

Patient ratings and reviews

4.5

Overall rating

Wait time

4.1

Quality of care

4.6

Bedside manner

4.7

Staff friendliness

4.7

Facility cleanliness

4.7

What patients are saying...

4.0

Fabulous staff and Nurse Practitioner. Great bedside manner and truly listened to me and helped me.

Laura C.

Dec 3, 2025

Verified

5.0

Quick in quick out. Very professional , would have waited a week to see my regular pC would have been better by then but suffered an extra week for no reason

John L.

Dec 3, 2025

Verified

5.0

The staff we’re very professional and very polite they made sure I was understanding what they were saying

Aida F.

Dec 3, 2025

Verified

5.0

Woke up this morning, was able to book my appointment on time and get in and out with no issues

Sylvester M.

Dec 2, 2025

Verified

4.0

the front desk staff were horrible but the nurses and doctors behind the scenes were great.

Breckon H.

Nov 21, 2025

Verified

5.0

Increased and persistent cough.  Walk in and met by friendly receptionist who facilitated check in. Seen within 10 min.  Med assistent and MD were pleasant. MD explained her diagnosis and recommendations thoroughly and easily understood.  GREAT EXPERIENCE

Daniel S.

Nov 16, 2025

Verified

5.0

Got a foreign object in my ear. The PA tried so hard to get it but couldn't. Sent me to the ER & they couldn't get it either. Now I need to see an ENT. Meanwhile it's still in my ear. Not happy about that but the staff did try. Thank you.

Sherry B.

Nov 16, 2025

Verified

5.0

Wait time was short, staff was excellent and efficient, and the provider, Bethany, was amazing!

Jenny J.

Nov 6, 2025

Verified

5.0

I left work and went straight to urgent care  I was seen as quick as possible. 11 people in front of me.  The PA Becka  was great she was informative and showed compassion as I was in Pain. After the exam a treatment plan was given as well as a prescription and told how to take care of myself.  As well as follow up  Information Incase the plan didn’t work or pain continued.  I was so relieved after the diagnosis thought it would have been worse. Everyone was very professional courteous and kind.

Geraldine D.

Nov 3, 2025

Verified

4.0

I went there for a DOT physical. I was there probably a little more than an hour. The staff was very professional.

Jose T.

Nov 3, 2025

Verified

All reviews are opinions of patients and do not represent the opinions of Solv.

Frequently Asked Questions

How do patients rate American Family Care in reviews?

994 patients have shared ratings for American Family Care in West Springfield on Solv. The average rating is 4.5 out of 5. That includes 4.1 for wait-time, 4.6 for quality of care, 4.7 for bedside manner, 4.7 for staff friendliness, and 4.7 for facility cleanliness. You can read all the individual patient reviews on American Family Care's profile.

How do I make a booking at American Family Care, West Springfield?

You can book a visit with American Family Care directly through Solv. The clinic also accepts walk-in patients, however, booking in advance usually minimizes your wait time, allowing you to get in and out of the urgent care quicker.

What insurance does American Family Care accept?

American Family Care accepts Aetna, Anthem, Blue Cross Blue Shield, Cigna, Humana, Medicaid, Medicare, PPO, Self-Pay, TRICARE, United Healthcare. Depending on your specific insurance plan, your out of pocket visit cost will vary. Contact the clinic directly for further details.

How much does an urgent care visit cost at American Family Care

Depending on insurance status and whether American Family Care is in-network with your specific plan, an urgent care visit to this location may vary. Generally speaking, a co-pay for the visit itself will range from $35-100 with lab tests and other services possibly increasing that total. Without insurance, the self-pay price of a visit will likely be between $100-250 depending on the reason for visit or prescribed treatment plan. Additional services such as lab tests, x-rays, medications, and other services may be additional costs. Please make sure to talk with your provider about the costs prior to receiving treatment.

What are the primary services of American Family Care, West Springfield?

As an urgent care center, American Family Care treats a range of non-emergent injuries and illnesses, as well as provides certain preventative care. More specifically, American Family Care will provide annual exams and sports physicals, general lab tests and screenings, and diagnose and treat routine conditions like the common cold, flu, infections, rashes, allergies, strep throat, and more.

Where is American Family Care, West Springfield located?

American Family Care is located at 18 Union St in West Springfield and serves patients throughout the area.

Is American Family Care, West Springfield open on the weekends?

Yes. American Family Care is open on weekends including Saturday 7:45 am - 5:00 pm and Sunday 7:45 am - 5:00 pm.

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The content provided here and elsewhere on the Solv Health site or mobile app is provided for general informational purposes only. It is not intended as, and Solv Health, Inc. does not provide, medical advice, diagnosis or treatment. Always contact your healthcare provider directly with any questions you may have regarding your health or specific medical advice.

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