American Family Care, West Springfield

Closes at 8pm

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Highlights

Modern patient experience

Mobile check-in, Mobile waitlist, Online paperwork

Overview

Book an appointment at American Family Care - West Springfield. American Family Care is an urgent care center in West Springfield, located at 18 Union St.

Offering convenient urgent care services in a comfortable setting, and a proud partner of Solv, American Family Care ensures that your medical needs are addressed promptly and efficiently. We are open 7 days a week, catering to non-emergent healthcare conditions without the need for an emergency room visit.

At American Family Care, we provide a broad range of services, all handled by our experienced medical professionals. Our facility boasts state-of-the-art medical equipment and a comfortable waiting area, ensuring your visit is pleasant and effective.

What sets American Family Care apart is the ability to book your visit online in real-time via Solv, significantly reducing your wait time and streamlining your experience. Walk-ins are welcome, but we encourage online bookings to make your visit as quick and stress-free as possible.

Location

18 Union St

West Springfield, MA, 01089

Office hours

Eastern Standard Time (EST)

Sun

8:00 am - 5:00 pm

Mon

8:00 am - 8:00 pm

Tue

8:00 am - 8:00 pm

Wed

8:00 am - 8:00 pm

Closing soon

Thu

8:00 am - 8:00 pm

Fri

8:00 am - 8:00 pm

Sat

8:00 am - 5:00 pm

Office photos

Insurance and payments

Insurance

While American Family Care partners with the below insurances, we recommend giving your insurance provider a call to confirm coverage and benefits.

Aetna
Anthem
Blue Cross Blue Shield
Cigna
Humana
Medicaid
Medicare
PPO
Self-Pay
TRICARE
United Healthcare

Self-pay

This location accepts payment without insurance. Self-pay prices include an office visit charge unless noted. For more details, .

Services

X-ray (arms, hands, legs, or feet)

X-ray (chest)

Flu shot

Camp physical

School physicals

Sports physicals

Laceration repair (stitches)

10-panel drug test

5-panel drug test

Hepatitis test

Wart removal

Solv makes no guarantees regarding the accuracy or completeness of pricing information, as it is subject to the partner's discretion. Prices don't guarantee availability. If you decide to use your insurance for your visit and the claim is fully processed, the clinic may not be able to revert to a self-pay rate, depending on insurance carrier and plan. Taxes may apply.

Patient ratings and reviews

4.6

Overall rating

Wait time

4.2

Quality of care

4.7

Bedside manner

4.7

Staff friendliness

4.7

Facility cleanliness

4.7

What patients are saying...

5.0

Fast, easy making  an appointment.   Great staff,  efficient.  Even though I had an injury I enjoyed how caring all staff was.

Patricia N.

Jul 27, 2026

Verified

5.0

They were perfect I appreciate all of you and thanks again for making my experience excellent

Angel O.

Jul 25, 2026

Verified

5.0

Staff is awesome. Very friendly. Checking in is a breeze with the app and extremely convenient. Have had nothing but great experiences during the times of need when I needed to stop by the facility. You all rock and i really appreciate you. 🙂

Jose S.

Jul 24, 2026

Verified

5.0

i wasn’t feeling well and every telehealth physician i spoke to told me to get seen in person. i’m really glad this clinic was able to accommodate me. the NP i saw listened to me, and it felt like he really tried to help which was a first with doctors i’ve had

Catherine C.

Jul 24, 2026

Verified

5.0

The staff here were so nice, and helpful. So professional and very thorough. These ladies and gentlemen at AFC should be proud of the service they provide.

Dominic N.

Jul 24, 2026

Verified

4.0

I will never understand why you have a person at the front desk and we have to do all the work to get in. Take a picture of this take a picture of that. That shouldn’t be our job.. I can see it if we have to answer a questionnaire, but the sign in thing that is not our job.

Gloria L.

Jul 23, 2026

Verified

3.0

Only one provider on staff. Made appointment for 11 AM, was seen by a nurse at 11:20 AM, waited until around 1:30 to be seen by provider. Left facility at 2 PM. Nurses and provider were friendly. The egregious waiting times, false starting time of appointment, and frustrated fellow patients made being in the facility while dealing with the symptoms I came to be seen for entirely unpleasant, uncomfortable, and somewhat stressful.

Lily R.

Jul 22, 2026

Verified

5.0

Had some worry about health issues, and got it checked the next day. It was easy to make an appointment and quick. Was reassuring and the staff were patient and kind. Check in was quick.

Viktoria L.

Jul 21, 2026

Verified

5.0

I had an eye injury, some debris got into my eye, and the doctor didn't even examine my eye; he just looked at it and didn't rinse it out (or if there was a fragment left). They simply prescribed an antibiotic, but the next day I felt something in my eye (it wasn't a sting, but something lingered). I didn't like it.

Ruslan Y.

Jul 17, 2026

Verified

3.0

Wait time with an appointment was excessive Unlikely to return

Diane C.

Jul 17, 2026

Verified

All reviews are opinions of patients and do not represent the opinions of Solv.

Frequently Asked Questions

How do patients rate American Family Care in reviews?

1,579 patients have shared ratings for American Family Care in West Springfield on Solv. The average rating is 4.6 out of 5. That includes 4.2 for wait-time, 4.7 for quality of care, 4.7 for bedside manner, 4.7 for staff friendliness, and 4.7 for facility cleanliness. You can read all the individual patient reviews on American Family Care's profile.

How do I make a booking at American Family Care, West Springfield?

You can book a visit with American Family Care directly through Solv. The clinic also accepts walk-in patients, however, booking in advance usually minimizes your wait time, allowing you to get in and out of the urgent care quicker.

What insurance does American Family Care accept?

American Family Care accepts Aetna, Anthem, Blue Cross Blue Shield, Cigna, Humana, Medicaid, Medicare, PPO, Self-Pay, TRICARE, United Healthcare. Depending on your specific insurance plan, your out of pocket visit cost will vary. Contact the clinic directly for further details.

How much does an urgent care visit cost at American Family Care

Depending on insurance status and whether American Family Care is in-network with your specific plan, an urgent care visit to this location may vary. Generally speaking, a co-pay for the visit itself will range from $35-100 with lab tests and other services possibly increasing that total. Without insurance, the self-pay price of a visit will likely be between $100-250 depending on the reason for visit or prescribed treatment plan. Additional services such as lab tests, x-rays, medications, and other services may be additional costs. Please make sure to talk with your provider about the costs prior to receiving treatment.

What are the primary services of American Family Care, West Springfield?

As an urgent care center, American Family Care treats a range of non-emergent injuries and illnesses, as well as provides certain preventative care. More specifically, American Family Care will provide annual exams and sports physicals, general lab tests and screenings, and diagnose and treat routine conditions like the common cold, flu, infections, rashes, allergies, strep throat, and more.

Where is American Family Care, West Springfield located?

American Family Care is located at 18 Union St in West Springfield and serves patients throughout the area.

Is American Family Care, West Springfield open on the weekends?

Yes. American Family Care is open on weekends including Saturday 8:00 am - 5:00 pm and Sunday 8:00 am - 5:00 pm.

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The content provided here and elsewhere on the Solv Health site or mobile app is provided for general informational purposes only. It is not intended as, and Solv Health, Inc. does not provide, medical advice, diagnosis or treatment. Always contact your healthcare provider directly with any questions you may have regarding your health or specific medical advice.

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