I had a disappointing experience at this urgent care clinic. The receptionist was not friendly and came across as rude, which made an already stressful visit more unpleasant. I also felt that the PA did not perform a complete assessment of my foot injury. An X-ray was ordered, but unfortunately, there was no X-ray technician available at this location, so we were sent to another clinic in McKinney. The experience at the McKinney location on Eldorado Parkway was completely different. The front desk staff, especially the lady who assisted us, and the X-ray technician were both very friendly, professional, and helpful. They treated us with kindness and made the process much easier. I appreciate the staff at the McKinney location for their excellent customer service. However, I hope the management at the original urgent care location will address the concerns regarding staff friendliness and the thoroughness of patient assessments. Patients who come to urgent care are often already in pain or worried, and a welcoming attitude and thorough evaluation can make a big difference.

The dr that I talked with was very professional and kind. She gave me suggestions and prescriptions to help ease my recovery. She’s great!

Desk staff wonderful. Med staff efficient. Prescription sent to my pharmacy.

Everything was outstanding! Staff was friendly and professional! Will personally recommend that location.

I had insurance my insurance specifically stated that I was covered there.  They faxed in the information.  The girl at the front still made me pay, and they made me wait additional time despite me providing evidence that I was covered.  The experience was terrible I am not likely to recommend anyone go there in the future.

I was sting by two bees/wasp on my two hands. I was given steroid. After five days the swollen were gone and I feel good. I highly recommend this provider.

Best experience I’ve had at a clinic. Very professional, answered all my questions, very friendly and a quick visit. Highly recommended.

Head all stuffed up coughing feeling bad.didn’t have to wait long to see the doctor.all staff were great and very helpful.

Tried to schedule through BSW app - didn’t let me complete.  Otherwise everything was great.

Scheduling was super easy. I was able to be seen pretty soon. The staff was really nice and friendly. It was an unpleasant issue to deal with, but the staff was pretty good with making the discomfort feel not as big.